Faulty tv, seler not liable???

zenmaster

smcaul wrote: »

Well, as your a qualified engineer (in what field though!!) you will fully understand the MTBF (google MTBF if you are unsure), which for LCD panels seems to be around the 50,000 to 100,000 hour mark - which would convert to between 5.7 to 11.4 years of continuous use - which kind of blows your "The "fault" occurred after 18 months - can you "prove" that the TV was not switched on for 24 hours a day" out of the water.

But as your an "engineer" you would already have taken then fully into account would you not!

Also, it is proven time and time again (particularly in some of the earlier sky boxes and the Xbox console) that components are used that are not up to the job and so fail, as a result this would be an inherent fault.

But it's not the LCD panel which has failed but the "circuit board on the back of it" which has fried. I've no idea what this board is so I couldn't say what the MTBF is likely to be.

As for the OP, there are many on this board who stamp their feet and know their rights and demand that the supplier come up with an instant solution.

Do you really think that suppliers of electrical items keep a stock of every component for every item they sell out the back of the shop?

No, but the manufacturer does.

As you have the board try and find a part number for it and email the manufacturer explaining the circumstances. I bet they send you one for free, though you will probably have to pay the TV shop to fit it.

unholyangel

zenmaster wrote: »

But it's not the LCD panel which has failed but the "circuit board on the back of it" which has fried. I've no idea what this board is so I couldn't say what the MTBF is likely to be.

I think he was trying to point out that if LCD panels are expected to last that length of time, a "reasonable person" would expect the unit as a whole to last that long. Hence why he later went on to say about xbox components not being up to the job they were supposed to do.

I_luv_cats

There has been some recent press activity around EU legislation which appears to provide consumers with a '2 year guarantee' on goods. The EU legislation describes a legal guarantee which is enforceable across Europe for a minimum of 2 years. The use of the term ‘guarantee’ can be somewhat misleading as many consumers relate this to manufacturers/ retailers guarantees on goods which are often freely given for around 1 year after the purchase of some goods.
The EU legislation does apply in the UK, however as the UK already had a whole host of consumer legislation, instead of creating new laws the changes were incorporated into existing UK law, The Sale of Goods Act as amended 1979.
The UK already has far greater protection for consumers than is generally found in the EU legislation. Some of the benefits of the Sale of Goods Act include a 6 year statutory limitation period as opposed to the 2 years offered by EU, which means that you can bring a claim for up to 6 years in the UK and Wales and 5 years in Scotland and can reject goods and claim a refund of the price paid under certain circumstances.
For more information about your rights under the Sale of Goods Act click here or call one of our trained advisors on 08454 04 05 06.

pdx123

Next time you buy a TV, make sure it has a 5 yr warranty! Included in the price by John Lewis & Marks & Spencer and for just 10% extra from Richer Sounds...then you'll have much less hassle when things (inevitably) go wrong!

Additionally, if you had paid for it with a Nationwide credit card you can benefit from an additional years warranty on top of the manufacturers warranty. ( up to 3 years warranty )

http://www.nationwide.co.uk/popup/warranty.htm


One of my TV's failed after 3 years and was deemed 'beyond economical repair' and refunded in full, and another TV broke after 18 months and I was again refunded in full.