Amazon won't accept return of a faulty PS3

shrews

Ive just checked on amazon and they won't let me return my faulty PS3 which cost me £250! I brought in in December 2009 so its within 12 months however they're saying 31st Jan 2010 was the cut off.

It's effectively useless now as it won't read any games or blu rays.

Im pretty sure this isn't right and going to Sony is going to be time consuming and expensive, is there anything I can do or say to make amazon accept responsibility? Or am I wasting my time and should I just got straight to Sony?

Any help/advice welcome

Kite2010

Have you tried phoning Amazon Customer Services?

0800 496 1081

dreamypuma

shrews wrote: »

they're saying 31st Jan 2010 was the cut off.

I doubt they said that. What exactly did they say in their own words?

Hintza

Why is sending it to Sony goinf to be time consuming and expensive?

I have found Sony very efficient at dealing with warranty claims. If you send it via Amazon it just adds another layer.

DCFC79

dreamypuma wrote: »

I doubt they said that. What exactly did they say in their own words?

nah dont believe they said it either, i think wires have got crossed somewhere

OP going via sony shouldnt be a long process, it can go 2 ways,

1
you send your console to amazon who send it to sony then be fixed then sent back to amazon who send to you,
or you will send it to amazon who send you a new 1 once its been testedand found to be faulty amazon will send a replacement

or 2
you send it to sony who test it, fix it and send it back to you

Zandoni

With PS3's Sony will send you a refurb, should look like new though.

WelshSun

shrews wrote: »

Any help/advice welcome

Wow, ive never had a bad experience with Amazon, and they certainley would not have said that.
As said above phone them- 0800 496 108, its a bit strange when you do, as every time I have called them you get sent to an American call centre.
I know they have an joint agreement with Sony to deal with faulty products. They will arrange for it to be collected and get it repaired.
For me when my Sony Vaio laptop broke, I sent it to them, and within four days they told me it would take 6 weeks to repair, which as it was essential for work, they agreed to give me a refund, and this was 11 months after I had bought it which I was very pleased with!
Good luck!

Esqui

In before sirmarcus

cyberbob

Esqui wrote: »

In before sirmarcus

Hope that helps

Freddie_Snowbits

MSEr's. Bin away with Freda for the Weekend, so no posts, though she got me steamed up.

What hath yous done with the Honourable Mrac and his ability to google the net during my abstainance?

NYGiants

Phone Sony; my brothers PS3 did the same thing and he phoned them on a Tuesday afternoon and on the Thursday morning someone knocked on the door with a refurbished PS3! Even a copy of the game that was stuck in the PS3 was sent the following week.