Halifax £1 a day overdraft charges

jamesmccree

Hi

I was wondering if anyone has had any success in complaining and having the £1 a day overdraft charges that the Halifax are charging refunded?

I recently used my dormant Halifax account to take out £30 as I had left my other debit card at home, i intended to pay this money straight back from the bank that I use for my day to day activity but forgot to do so until 16 days later, I didn't know about the changes to how Halifax are charging customers to use an authorised overdraft and only became aware of these charges when I received a statement through stating that I was to be charged £16 for the privilige of borrowing £30 for 16 days, this makes quick quid look competitive!!!

I intend to complain as this is an extortionate cost of borrowing £30 over such a short space of time but was curious if anyone had made a similar complaint and have had any success from this.

zppp

jamesmccree wrote: »

Hi

I was wondering if anyone has had any success in complaining and having the £1 a day overdraft charges that the Halifax are charging refunded?

I recently used my dormant Halifax account to take out £30 as I had left my other debit card at home, i intended to pay this money straight back from the bank that I use for my day to day activity but forgot to do so until 16 days later, I didn't know about the changes to how Halifax are charging customers to use an authorised overdraft and only became aware of these charges when I received a statement through stating that I was to be charged £16 for the privilige of borrowing £30 for 16 days, this makes quick quid look competitive!!!

I intend to complain as this is an extortionate cost of borrowing £30 over such a short space of time but was curious if anyone had made a similar complaint and have had any success from this.

The one pound per day charge has replaced the monthly overdraft interest. £1 is not the unauthorised rate, £5 is the unautorised rate if you go over your agreed facility. You cannot claim the £1 per day back. I would suggest you vote with your feet.

the_insider

And if you 'intended to pay this straight back' how did you then forget 'until 16 days later'?

jamesmccree

the_insider wrote: »

And if you 'intended to pay this straight back' how did you then forget 'until 16 days later'?

I forgot, people forget things don't they?

DarkFallout

jamesmccree wrote: »

I forgot, people forget things don't they?

Don't forget next time and read T&C and their amendments, I am pretty sure they have sent you a letter explaining this change.

Hugbubble

DarkFallout wrote: »

read T&C and their amendments, I am pretty sure they have sent you a letter explaining this change.

I can vouch for the fact that they sent letters out, certainly to me anyway

black_taxi_2

lloyds starting £5 a month fee dec on planned o/d

the_insider

jamesmccree wrote: »

I forgot, people forget things don't they?

Unfortunately 'forgetting' that you had £30 more than you thought you had in your other account is not a valid reason to dispute the charges. You used the overdraft as it was intended to be used, as a buffer when you needed it, and you have therefore paid the fee for this service.