Advice on terms and conditions

eventually

Hi, I run a small business providing admin support to individuals and businesses and I need some help with revising my terms and conditions. I do have some on my website that I drafted when I first set up 6 months ago, but they seem very weak now I am revisiting them! I havent felt the need to give written copies to my clients so far as everyone I work with is a friend, or a friend of a friend.

However, I have one client who sometimes schedules me to work for them on a particular day then they decide at quite short notice that they dont need me because they have changed their plans - once it was even on the day. Whilst I fully understand that part of what Im offering is flexibility I think there should be a minimum amount of notice given or I could charge a cancellation fee.

So I am thinking of putting it in my T&C's that if bookings are cancelled with less than 48 hours notice I reserve the right to charge a cancellation fee.

Im not sure what to say I could charge as I dont want to scare them off so Im thinking of just an hours fee for a half day cancellation and 2 hours fee for a full day cancellation.

I am going to get my T&C's reviewed by a solicitor but I want to go to them with a draft first.

Any views on this please?

Premier_2

I'm sure if you simply explain to your solicitor what you have done here, he'll be able to draft you something suitable
(or explain why he can't)