Sony Blu-ray player broken

urchin

I brought a Sony Blu-ray player from amazon in October 2008 for £192 and it has given up the ghost this weekend.

Is it reasonable to go down the not fit for purpose/has not lasted a reasonable length of time line?

Optimist

You can certainly try, but don't expect them just to accept it without a fight. You will probably have to provide proof that is was a manufacturing fault by getting a independent report stating as much.

cyberbob

Well at least £100 to get a report to say if it's fit for purpose or not with no guarantee that they will say it wasn't . I'd just go and buy a new one.

Esqui

What's the problem with it? It probably would be easier and less of a faff to buy a new one, but it could be fairly easily self-fixable

urchin

It no longer plays any kind of disc and says 'no disc' when a disc is in the machine.

I've done all the updates, reset it, cleaned it (or at least tried to but it doesn't recognise the disk!) - it is well and truly broke

Amazon have offered me 15% of the price of repairs as a goodwill gesture as they said there is no evidence that there was anything wrong with it when I purchased it and I would have to prove there was something wrong with it that was not through my use of the product.

They replied fairly quickly but it does seem a lot less faff to get a new one!

fozmcfc

Sounds like the lasers have gone wrong.

You could well enquire how much a repair would cost or possibly sell it on Ebay as people will still buy items which are in need of repair.

I would even say you could possibly get quite a bit towards a new one.

dreamypuma

sirmarcus wrote: »

Escalate and comp;ain to Jeff Bezos, Amazon CEO via sending him an emeil at [EMAIL="jeff@amazon.com"]jeff@amazon.com[/EMAIL].

Good luck and hope this helps.