Advice needed please!

karonnie

Hi I'm just looking for a bit of advice.
I wrote to rbs in April requesting payback of ppi on a loan.
I got a reply last week saying I had no claim as I had signed that I wanted it.
I had filled in a questionnaire stating the loan was sold over the by someone in my local branch and faxed to a branch near my workplace-I was told I had to sign that day so I went in my lunchbreak and signed it-I therefore did not have time to read all paperwork and signed where instructed by the staff member.
Rbs say they did not receieve the questionnaire so based their decision on the forms I filled. They sent me copies of the forms and on two occassions iv signed the relevant parts but I haven't ticked the clearly labelled boxes which state to tick if I want the ppi.
I'm just wondering what the best course of action is now-I contacted fos who said they'd send a complaint form but I'm wondering if I should contact rbs first with this further information? Any advice would b appreciated.
Also should I cancel my ppi now? Would it affect any decisions made in the future? Thanks! Ps-sorry for rambling!!!

di3004

Hi there

Have just left you a post on your other thread, but if that wasn't the final decision you are entitled to write back with further information.

If you feel they have overlooked and not even taken your reasons into consideration, then tell them that and tell them your aware that the FSA are punishing banks for not investigating properly and for rejecting genuine complaints.
Did they explain the policy to you?

When mine was sold to me in the bank lloyds, it was a rush job and I was only then receiving the children's benefits, I did not tick for it but there was an automated crossed already on it, I used to think it was all part of being accepted.

If you decide to write to them give them 14 days to get back, as I note that you said about receiving some fos complaint forms, so if you don't get the result your waiting for then complain to the FOS.

Hope this helps.;)