Laptop (battery perhaps?) issues

jgallcash

Will calibrate and feedback, thanks Donnie.

Donnie

Don't expect the battery to last any longer. All that is likely to happen is that the battery meter will work in conjunction the other power options....instead of just cutting out without warning.

sassy_one

Battery sounds like it's past it's best days!

AdamMerry

The battery does sound like it's had it, is the laptop still in warranty ?

Also I'm afraid to say but this is a common fault with some of the HP's and it was a faulty mainboard that will need replacing but i do think in your case it's the battery. One thing you can try is to update the BIOS (flash) to the latest version, i have known this to fix the problem and HP would tell you to do this anyway.

http://h20000.www2.hp.com/bizsupport/TechSupport/ProdSearch.jsp?lang=en&cc=us&taskId=135&prod=Hp550

Make sure you find your model of laptop then download the BIOS update.

You can check your warranty here,

http://www11.itrc.hp.com/service/ewarranty/warrantyResults.do?admit=109447626+1281857398965+28353475

jgallcash

It is still within warranty, I also recieved a 2 year extended warranty as part of the deal.

My assumption is that batteries would never be covered as part of this though?

Her is info from the warranty check:

Serial Number Cxxxxx Product Number Nxxxxxxxx Product Description H550UT5670W5X25CIBNNN40Ca ALL Date of Warranty Check 15 Aug 2010 Warranty Type HP Care Pack HP Care Pack Serial Number
HWM Offsite Status Active Start Date 24 Mar 2009 End Date 22 Apr 2011 Service Level Standard Turn-Around-Time , Pickup by HP , Delivery by HP , No Special Coverage , Standard Material Handling , Country Coverage , Standard HW , Std Office Hrs Std Office Days Deliverables Offsite Support & Materials
Hardware Problem Diagnosis
Pick Up & Return, HW Support, 2 year

AdamMerry

jgallcash wrote: »

It is still within warranty, I also recieved a 2 year extended warranty as part of the deal.

My assumption is that batteries would never be covered as part of this though?

Her is info from the warranty check:

Serial Number Cxxxxx Product Number Nxxxxxxxx Product Description H550UT5670W5X25CIBNNN40Ca ALL Date of Warranty Check 15 Aug 2010 Warranty Type HP Care Pack HP Care Pack Serial Number
HWM Offsite Status Active Start Date 24 Mar 2009 End Date 22 Apr 2011 Service Level Standard Turn-Around-Time , Pickup by HP , Delivery by HP , No Special Coverage , Standard Material Handling , Country Coverage , Standard HW , Std Office Hrs Std Office Days Deliverables Offsite Support & Materials
Hardware Problem Diagnosis
Pick Up & Return, HW Support, 2 year

Think you will find the battery will be coved by warranty then, i work a lot with HP, it's my job to book the faulty returns in with the manufactures and i find that HP are good at replacing the power supply's and battery's under warranty. They will send you a new battery then you just send the old one back to them (pre paid) but if they think it's a fault with the laptop you will have to send it in for repair but it's usually a quick turnaround with HP

They will tell you to update the BIOS though before they do anything, it seems to be HP'S answer to any fault, update the BIOS