habitat faulty glass on frame

DANTESIMONE

Hi

Hope someone can help me, i bought a frame from habitat,

http://www.habitat.co.uk/fcp/product/browse/Wall-frame/959945

After taking apart the components I held the glass in my hand and it broke in three parts. I of course was a bit shocked about how weak it was considering i was just holding it gently. Anyway i took it back today to the tottenham court road branch were i had bought it a week earlier and the manager has refused to give me a refund. His arguement is that as its glass it can break and i hadnt been careful enough in handling it thus it was my fault.

I then wanted to escale this to head office but after telling him i wanted to write to them he said that the current complaints procedure is that anything written to head office is sent to the specific store manager, thus anything written will be sent to him.

I dont know what to do as if i write to him he will just reject it as before please any help/advice would be great i did feel so patronised by him and just feel lost with my rights on this.

The frame is a week old and i do have the reciept.

thanks in advance
saj

booter

I say write to head office anyway - mention safety - and see what they say - nothing ventured and all that! Keep a copy of the letter & send it by recorded delivery.