Annoyed with HSBC

mikescott86

Earlier this year, I was to move into a student house. However, the guy who's room I would be taking decided that he would like to stay for an extra month and would send me a cheque for my rent.

Unfortunately, the cheque arrived after the month's rent had been taken from my account by standing order. This caused me to go slightly over my agreed limit (something like £20), so the bank returned the money to me.

As a result of this, HSBC are refusing to increase my overdraft to the second-year level of £1250, and will not replace my damaged credit card.

I spoke to the bank about it and they told me that if I had come to them and said I would soon have the money to cover the standing order, they would have allowed it.

I've been with HSBC for ten years and my account has always been in good order - this is the first time something has been returned.

I said I would move to another bank, but was told that because of this one incident of an item being returned, another bank would not let me transfer my student account. Is this true?

What do you think? Are HSBC treating me unfairly? Should I move banks?

mikescott86

Any opinions?

Sigur_2

Leave them. Or threaten to leave them, and don't talk to the little people. Demand to see the manager and explain the situation.

You're young. You're about to probably get a reasonably good job upon graduation, buy a house, take out loans etc.. They want to keep you.

DrFluffy

Complain again - I find HSBC to be very patchy in customer service... If you hit the right person, they are fantastic. Unfortunately they have a lot of twonks working for them too...

Blacksheep1979

leave them - such a small one off incident won't stop you getting another account, they need you more than you need them and they're proving it by trying to scare you into staying with them.

nuttywoman

HSBC is a swear word in our house!

Vodkatie00

mikescott86 wrote:

Any opinions?

I would make sure you go into your branch and speak to someone, not just the customer service people on the phone. I have always found them very helpful as long as you take the right attitude with them. Be forceful but not rude and I'm sure you will eventually get the answer you wanted, if not tell them you will get your account transfered and say you have already spoken to another student account provider (don't name names, esp as you won't have really done it, unless you want to!)

Kt

motherhen_3

Switch. HSBC were good to me for years, then at the end of my 4th yr they sent me the letter saying my interest free overdraft went up to £2,000. Except they were charging me interest every time it went over £1,750. A year later they have paid all this back to me after a phone call every month & lots of complaint letters. I have now switched and am so much less stressed about my bank account!