Orange Accessories sent the wrong item

MoneySavingUser

I probably should have known that things would not go smoothly after the mess with their hard drives promotion a few months back. However I got an email about another 8 for 8 promotion and the HP Laptop Bag reduced to £8 looked good so I thought I would try it and placed an order. Received it today and thought hmm this looks different to what I ordered - I tried to check the 8 for 8 page but it just takes you to the home page now. Found the item using search and this is the picture that they have which is the HP Courier Bag Espresso edition: http://www.orangeaccessories.co.uk/urban_courier_bag.html?txtsrc=Hewlett+Packard+Urban+Courier+Bag However the item they have sent me is: which doesn't seem to be on their website but I found it on play.com http://www.play.com/PC/PCs/4-/8857838/Hewlett-Packard-16-inch-Notebook-Courier-Bag-Grid-Edition/Product.html# Based on the price I am still saving money but I prefer the first one to this type of bag and will have to think about whether I want to keep it or not. Why couldn't they just tell me they were out of stock or whatever and save all the hassle of them sending it out, charging me, me returning etc. Also the bag they have sent me is available for about £20 on ebay: http://cgi.ebay.co.uk/HP-Urban-Courier-Bag-FH932AA-BRAND-NEW-SEALED-QUICKPOST_W0QQitemZ270620976523QQcmdZViewItem?rvr_id=124020562980&rvr_id=124020562980&cguid=431332321270a0aad3c33eb3feeda1b8 So it seems like they are making it look like you save more money by showing a more expensive item and then sending a cheaper one!

preable

If you like the orignal then complain ect that you paid for the orignal laptop bag and either want it or a refund

Torby

return it for a refund if you don't want it.

http://whatconsumer.co.uk/returns-and-refunds/