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Friend in need

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Hi all,
I am not sure if I am putting this in the correct place, if not I am sorry.

I am writing this for a friend, her husband died a few years ago and during this time she ran up CT arrears, the council sent a bailiff and she signed a walking possession agreement and kept up the repayments.

One of her children left home and she was unable to pay one month. The Bailiff then phoned her and told her that he had arranged for her goods to be removed that day. This was in April, he has phoned about monthly with the same threat but never turned up, he is also unwilling to negotiate a new payment plan. Yesterday he phoned again saying that he would there be 12 with a van, and that in 6 weeks she would be going to court and facing a prison sentence.

This has had an awful effect on her mental health, being kept dangling and now threatened with prison, as she has 3 young children.

Is he allowed to do this? Can anyone help me help her as after 4 months of this she is at the end of her tether.

Thank you

Mandy

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