Tesco home delivery

Daytona_nev

Time to vent another of my current bugbears.

I'm a man like many other who hates shopping with a passion. The myopic old grannies, the people who leave their thoughtfulness & consideration at the front door.
Trollies left in the middle of aisles, women blocking aisles whilst gossiping, oblivious to the world around them. People paying by cheque at the cashier ...gggrrrrrrrr.

So i took my business to Tesco online. Unfortunately Sainsburys & Adsa are not available in my area.

Anyway i've been using it for 6 or 7 months now & quite recently the service has gone way downhill.

The past two months, the driver has delivered the shopping & left. To my dismay, on both occasions i've gone through the shopping to find approx £15-£20 worth of shopping missing from what i've been invoiced.

Both times i've had to call Tesco to get a refund from some snotty customer services rep who makes it obvious they don't believe me & that i'm trying to pull a fast one. Not only that, i then have to go out to the local over-priced Coop to get the items they failed to deliver.

Whats more, the standard of the food is crap, the expiry dates on many items when received are only days away when if you shop yourself you can get weeks. I've even found a bag of freshly made cookies with one that had a human bite out of it. ( Really should have complained about that )

Vegetables are also often within days of rotting.

As i can't get any other supermarket to deliver in my area i'm stuck with either a crap service or a fate worse than death - wasting hours of my precious weekend trapsing round a supermarket getting very annoyed.

What do i do?

alison6692

I have to say i have had a fab time with tesco - I remember once I did get someone else's shopping - so i rang up and they said I could keep the extra bits - ;D. I never pay for delivery Thanks to Tesco Fairy.

Daytona_nev

the tesco fairy?

how does that work ?

aussielle

Hi Daytona,
Have a read of this thread, at least you might be able to use some of the codes......soften the blow!





http://forum.moneysavingexpert.com/cgi-bin/yabb/YaBB.cgi?board=Voucher;action=display;num=1080613074

spidystrider

I've never shopped online with Tesco because I begrudge paying for delivery. With all these codes for free delivery, I will be giving it a go.

webmasterpolo

Hi Daytona,

You mentioned wasting your weekend shopping, l've found that after work is the best time to shop andl avoid supermarkets like the plague at a weekend cause it's so much busier.

Another bonus is if you leave it later on in the evening they have perishable goods like bread on very cheap and you can freeze them. Plus there are usually more staff around stacking shelves so they can help you with questions.

Another tip is try and use a supermarket that is not in as popular a location. For example l shop in Asda and l work right next to a massive one, which is very busy. 10 minutes out of my way on my route home and there is another big Asda which is in a small town, it's a lot quieter and l can shop in 50% of the time, even on a weekend it's still not as busy as the main one on a night time.

I've never fancied the online shopping because of the lack of choice over dates and the replacements, even with free delivery.

Hope these tips help someone.

purplemoon

Mine last night suddenly took a turn for the worse too- and like you 2 items were not delivered at all but show as such (also many inappropriate substitutions, lots of things unavailable. I have been told by the delivery man that since my last delivery 3 weeks ago my area's delivery has been transfered to another store. It may take time to settle while they take on more staff (hopefully) and get in extra stock. But if its like that next time it won't be worth it for me.
Emailing has always worked well for me- usually there have been full refunds for useable products... The one time I phoned they also let me keep all the expensive upgrades (I wasn't in and my partner excepted the order) at the price of the basic items I'd ordered- 4 bottles of Finest* cava etc...
Also they shouldn't deliver things on their BBE end- ask for a refund after excepting them at the door!

Dizzypole

We have used Tesco and Asda home delivery. We moved to Tesco after Asda repeatedly got the order wrong or were hours late without a call to let us know.
When we decided to not use Asda any more we sent an email to their customer services detailing our complaints and never received a reply.

Tesco were good at first and even rang when they were going to be late. But then they were repeatedly late and never phoned so we moved back to Asda.

They were vastly improved but again ahve gone down hill.

We initiallly had the same gripes as previous posts regarding the best before dates. However things improved when we put a note in the special instructions, asking for longer best before dates and things were better.

Regards
Dizzypole

16011996

daytona, do you not have an iceland near you, they are fab.

kitty_3-2

tried it once...once only...for a wine offer

goods never turned up...but mysteriously showed as delivered in system.customer services (!) claimed i'd received them and refused to replace or refund. fortunately we have domestic CCTV so could prove no delivery at time they claimed. in fact driver couldn't find my house easily, was running late and so didn't bother.


but it cost them...ended up with a Tesco Board member ringing me from Hungary for over an hour during which he said, to my amazement ' we only pay them about £5' and hour' with the implication they didn't expect much

took the view not a compnay to deal..ever.

sunflower_2

i saw a sainsburys employee filling crates the other day - obviously for home delivery orders
she had a hand held computer thingy to tell her what to put in the crates

she was just throwing the stuff in not taking any care whatsoever
then she had a good old chat with her pal whilst the frozen food sat in the crates

i just dont trust home deliveries whatsoever