If you left SCOTTISH POWER, chances are they still owe you money

Widelats

So what should i do now? I did switch to SP from BG and they hit my with a direct debit, i went to my bank yesterday and instructed the bank to reject all direct debit requests from anybody in the future. I need quarterly billing not direct debits.

I asked scottish power to move me to a different tariff of quarterly bills and precise readings from me, or if they refused i would switch energy companies again to npower, i have yet to hear from them but they did say switching will be charged, i refused and said i would go to court if necessary, i can't afford charges my gas bills dont get paid from the public tax coffers like a MP's do.

KimYeovil

Widelats wrote: »

So what should i do now?

I refer the dishonourable member to answers previously given (in your (several) exisiting threads.) No need to jack someone else's discussion.

cajef

KimYeovil wrote: »

I refer the dishonourable member to answers previously given (in your (several) exisiting threads.) No need to jack someone else's discussion.

The guy has obviously got problems, if you look at this thread he keeps putting people on an ignore list, if he keeps going he will soon find no one willing to give him advice.

https://forums.moneysavingexpert.com/discussion/3148024

Newcroft

Newcroft wrote: »

Forgot to say that Scottish Power have offered me £40 cashback if I stay with them. That's still £11.06p short of the £51.06 penalty they will be charging me for cancelling their Capped Price contract. Pathetic.

Update:

Only 5 days to go until I change suppliers from Scottish Power to EBICO. Have just looked at SP's website and discovered that customers are still unable to view their bills online.

I wonder if my final bill with Scottish Power will be accurate, bearing in mind that I have already prepared a spreadsheet, which will tell me to the last penny, if the SP bill is correct.

Am I being premature in anticipating problems with my departure from Scottish Power? Only 5 days to go. Will keep you informed. However, for a company of SP's size, this problem with their online website doesn't say much for them. How long has this this been going on?

eschaton

Newcroft wrote: »

Am I being premature in anticipating problems with my departure from Scottish Power? Only 5 days to go. Will keep you informed. However, for a company of SP's size, this problem with their online website doesn't say much for them. How long has this this been going on?

Too long!

An online message on my account dated 5th April says it should be resolved in a few days.

A few = 8 days so far.

If they don't fix it soon then I will cancel my Direct Debit until they can provide me with a proper bill.

Maybe Colin can update us on their technical problems?

Newcroft

Four days to go (until the changeover) and I have just tried to log in to my Scottish Power online account - and discovered that they've shut me out! This is the message that appears on the screen when I enter my password:

"We are currently in the process of finalising your account; this usually takes about three weeks to complete. Once your bill has been finalised, you will receive this by mail."

"You can then pay your final bill quickly and easily at ... scottishpower.co.uk. You'll also be able to instantly access copies of past bills. All you need is your account number and postcode that appears on the final bill we send to you."

I'm still a customer but they won't let me enter the account for the remainder of my time with them. According to the message, they will send me a final bill by 'mail.' Will this be an email or snail mail, I wonder!

They then go on to say, "You can then pay your final bill quickly and easily at..." However, they don't state how the bill is to be paid. Will they take it from the Direct Debit or will it have to be paid by credit card/debit card/cheque. I'll have to wait for 3 weeks until they'll let me into the account again to find out.

Unbelievable.

No wonder I don't trust them.

Scottish_Power

Hi eschaton,

You are correct the problem has been going on for longer than we expected, at present we do not have a confirmed date of when this will be fixed. We were aiming for the end of this week.

If you are looking for any information prior to the problem being fixed feel free to drop me an e-mail at [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]

Kind Regards

Graeme @ ScottishPower

Scottish_Power

Hi Newcroft,

When we are finalising a customers account during the process we remove their online access, this is something we are looking to change for the future.

Once we have your final readings we send gas and electricity bills seperately by normal post, if you have a credit balance a cheque will follow, if you have a debit balance we would intend to take this as a final Direct Debit payment. The date we intend to take the payment will be confirmed on the bill.

If a final Direct Debit doesnt suit you, simply cancell it at the bank and we will send you a bill with a giro slip, alternatively contact us and tell us how you would prefer to pay. If required we can spread the balance over a couple of payments.

If you are having problems you can e-mail me using [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]

Kind Regards

Graeme @ ScottishPower

Newcroft

scottishpower_company_representative wrote: »

Hi Newcroft,

When we are finalising a customers account during the process we remove their online access, this is something we are looking to change for the future.

Once we have your final readings we send gas and electricity bills seperately by normal post, if you have a credit balance a cheque will follow, if you have a debit balance we would intend to take this as a final Direct Debit payment. The date we intend to take the payment will be confirmed on the bill.

If a final Direct Debit doesnt suit you, simply cancell it at the bank and we will send you a bill with a giro slip, alternatively contact us and tell us how you would prefer to pay. If required we can spread the balance over a couple of payments.

If you are having problems you can e-mail me using [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]

Kind Regards

Graeme @ ScottishPower

Hello Graeme,

In response to my last post, you concede that Scottish Power deliberately deprive customers (who have given their intention to leave) from accessing their online account. I do appreciate your intervention Graeme, however, in anyone's language, this is quite simply, discrimination.

Customers who are leaving, are forced to wait until Scottish Power finally get round to sending out the final bill. The same customers wonder if they will get the same discounts (for which they signed-up). Does Scottish Power have the consideration to inform the customer of such details? Unfortunately, not!

The same customers (having regard to the circumstances that led to them leaving SP) are left in the dark. Personally speaking, I await Scottish Power sending me a bill that overcharges me. Sorry, but since November 2010 (five-and-a-half-months ago), I have received nothing but mistakes and inaccurate bills Consequently, I have come to expect more of the same.

Today, I received a letter from Ebico, requesting my meter readings, which were communicated to Ebico. According to my spreadsheet, the amount I owe to Scottish Power is £7.77p (which includes both Gas and Electricity). It will be interesting to see what they demand from me.

Scottish_Power

Hi Newcroft,

You have obviously had quite a time of it over the last few months, and I am sorry that we have not been able to resolve things to your satisfaction.

Now that you have provided Ebico with your readings it should only be a matter of time before we receive those readings and are in a position to finalise your account. (we must recieve the readings from your new supplier to ensure your final reading with us is the same as your opening reading with them)

Hopefully, we will have the same balance as yourself, possibly restoring some of your faith in us. However, if you do have a problem please let me know.

Kind Reagrds

Graeme @ ScottishPower