Comet Laptop saga

Kaoss

The laptop was taken in to have it's fan replaced. However, it came back with a considerable amount of cosmetic damage-this was pointed out to them in store- who said there was little they could do apart from note it, as did customer complaints. The casing had also been badly re-fitted, causing the side controls to stick slightly, and a piece of black plastic was loose near the fan. Comet insisted that it be sent away again.

After it exceeded it's estimated time away, I rang them. They could not tell me as the service centre was closed, so, next day, I rang again. The service centre would ring me, they didn't, another call, nothing, etc. Customer complaints then told me it was being fitted with a new motherboard.

After much wrangling, and trying to find out why this was necessary, I received a call from the engineer who had carried out both the original and current repair. As soon as I began to ask questions, he shouted abuse at me down the phone. He would not give me any idea of what was happening.

And so to head office complaints, who did nothing. And then to my local store, who took the situation very seriously and rang the service centre. Turns out the laptop has had 2 new motherboards already, both were rejected, and is currently waiting for another one. They could not give a timescale. Also, the engineer had given me a false name. :mad:

I am truly at the end of my tether-I urgently need the laptop, and my phone bill has skyrocketed due to all the calls I've had to make. I very much doubt the necessity and quality of the repair after what I've experienced, and with 3 months left on the warranty, what happens if this causes more defects? Where do I stand, and who do I go to to make an effective complaint?

Thanks.

smcaul

OK, well to start with, have nothing further to do with the repair ctr, that really is nothing to do with you. Your contract is with Comet, it is up to Comet to rectify the problem, how they do that and who they use should be of no consequence to you.

Part of the Sale Of Goods Act states that the remedy for a fault should not cause you significant inconvienence. I would say that the course of action so far followed by Comet falls way outside of that.

Go back to the store and mention the above, giving them say 7 days to fully rectify the situation, hand them a letter at the same time titled "letter before action" in which you tell them that after the 7 days are up you will start court proceeding via moneyclaimonline to recover the cost of the laptop.

Final point, hopefully lesson learned and never ever buy anything of any value form Comet, their customer service attitude is the worst ever!!!