GO Outdoors sale problems!

SIAS87

Hi,

GO Outdoors recently had a large sale which finished Sunday the 8th. I noticed the sale on that sunday and quickly ordered a number of items with quite large savings.

On Monday I received an email saying my order had been cancelled as the items were not in stock (of which there was no mention of availability on their website at the time of ordering or now). I had no confirmation that I wanted to cancel my order - just that it had been cancelled.

I emailed the sales team, asking why it had been cancelled and that I was happy to wait for more stock to arrive as I really wanted the sale prices. I received an email back saying that I should of got an email confirming the cancellation (which I didnt - they blamed a 'technical error') and that the order had been cancelled and hence if reordered I would need to pay full price.

Have I got any rights concerning sale prices and ordering online? The annoying thing is that I could of purchased the items from the shop but decided to order from the website.

Any help would be great

Bob

McKneff

You have no rights what so ever,
Sorry.

gordikin

What McKneff says!

Hintza

SIAS87 wrote: »

On Monday I received an email saying my order had been cancelled

SIAS87 wrote: »

I received an email back saying that I should of got an email confirming the cancellation

I'm confused did you receive an email saying it was cancelled or not?

Takoda

T'is annoying when firms have sales and then don't have the goods to back it up. Pets at Home had a sale a few weeks back on dog toys - all they had were really cheap ones. Any toy which would've been a real bargain was amazingly OOS!

fluffnutter

Takoda wrote: »

T'is annoying when firms have sales and then don't have the goods to back it up. Pets at Home had a sale a few weeks back on dog toys - all they had were really cheap ones. Any toy which would've been a real bargain was amazingly OOS!

I think that's the point, Takoda. It's annoying, for sure, but it's not illegal.

Takoda

fluffnutter wrote: »

I think that's the point, Takoda. It's annoying, for sure, but it's not illegal.

Who said it was illegal?

rsykes2000

sirmarcus wrote: »

Suggest that you escalate and complain to Paul Caplan, Go Outdoors Vice-Chaiman via sending him an email at [EMAIL="paul.caplan@gooutdoors.co.uk"]paul.caplan@gooutdoors.co.uk[/EMAIL].

Good luck and hope this helps.:)

Posting this rubbish every time does not help the OP in the vast majority of cases you have done it.
This instance, they have no 'rights' to buy anything at any particular price.

fluffnutter

Takoda wrote: »

Who said it was illegal?

Not you Takoda. The OP hinted at legality with their question

Have I got any rights concerning sale prices and ordering online?

McKneff

Even when its a sale, they have to run out of sale items sometime surely.

Mankysteve

rsykes2000 wrote: »

Posting this rubbish every time does not help the OP in the vast majority of cases you have done it.
This instance, they have no 'rights' to buy anything at any particular price.

Maybe we should close this forum for good and just have a long list of every companies CEO