Reimbursement of Protected Deposit

hotlatte

Good Morning all,

Just wanted to your advice on this issue. I vacated a flat on 15th of July 2010 after renting it for two years. I paid a deposit at the beginning of the tenancy which was protected.

After leaving the flat the inventory check and landlord visit found two minor adjustments to which I agreed. This was a new flush button and a new lock for the letter box. This was a week after I left the flat.

Ever since I have been chasing for the reimbursement through the agent. When I call him he assures he's going to chase the landlord but till this date still waiting to receive the refund.

Is there any way to speed up the process as it has been 26 days since i left the flat.

Thank you.

tbs624

Not sure why you as a T would feel obliged to agree to paying for a new "flush button" since maintenance of sanitary gear is one of LLs repairing obligations, but perhaps you had a party with it, and caused specific damage over and above what would count as fair wear and tear?


Stop "calling" and start writing, good old fashioned snail mail is what is needed, with copy kept for your own records.It may simply be that someone is on holiday and that you deposit balance will arrive in the post within the next few days, but if not, you will have the start of a paper trail.

Write giving property address, dates of tenancy, deposit amount, date deposit received by LL, and confirming with which scheme you believe your deposit to be registered.

Refer to your previous conversations with them (with dates, name of who you spoke to) and confirm your understanding of what was agreed. Ask them to confirm any proposed deductions in writing to you and to repay the balance to you within 5 working days.

If there are deductions that you wish to challenge you can do this via the scheme's adjudication or via the small claims procedure at the county court.

Check with the Deposit Scheme's own rules - TDS, DPS or mydeposits - so that you understand the recommended time frames, how to handle any dispute etc, and if necessary you can quote the rules at the LL. keep the scheme updated with your progress.

If the LL does not reply/cough up/presents deductions with which your don't agree then you don't *have* to use the scheme's adjudicators, you can proceed to court.

In this case, after day 5 has elapsed you send LL/LA a further letter headed "Letter Before Action", giving him maybe 3 more working days with the rider that you will proceed straight to court with no further notice if there is no response.

hotlatte

tbs624 wrote: »

Not sure why you as a T would feel obliged to agree to paying for a new "flush button" since maintenance of sanitary gear is one of LLs repairing obligations, but perhaps you had a party with it, and caused specific damage over and above what would count as fair wear and tear?


Stop "calling" and start writing, good old fashioned snail mail is what is needed, with copy kept for your own records.It may simply be that someone is on holiday and that you deposit balance will arrive in the post within the next few days, but if not, you will have the start of a paper trail.

Write giving property address, dates of tenancy, deposit amount, date deposit received by LL, and confirming with which scheme you believe your deposit to be registered.

Refer to your previous conversations with them (with dates, name of who you spoke to) and confirm your understanding of what was agreed. Ask them to confirm any proposed deductions in writing to you and to repay the balance to you within 5 working days.

If there are deductions that you wish to challenge you can do this via the scheme's adjudication or via the small claims procedure at the county court.

Check with the Deposit Scheme's own rules - TDS, DPS or mydeposits - so that you understand the recommended time frames, how to handle any dispute etc, and if necessary you can quote the rules at the LL. keep the scheme updated with your progress.

If the LL does not reply/cough up/presents deductions with which your don't agree then you don't *have* to use the scheme's adjudicators, you can proceed to court.

In this case, after day 5 has elapsed you send LL/LA a further letter headed "Letter Before Action", giving him maybe 3 more working days with the rider that you will proceed straight to court with no further notice if there is no response.

I thoughts so...Thanks v much for the response.