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Alphabet UK
Blue_Parrot
Posts: 282
Forumite
in Motoring
Has anyone had any dealings with Alphabet UK, the finance arm of BMW?
If yes, how did it go?
Our initial invoice for our new contract-hire has gone wrong: £400+ error in their favour. I am now stuck in a constant loop of arguing with Alphabet and the dealership and any day now they're going to initiate the first direct debit from our bank account.
The dealership keep telling me they can see what's gone wrong, but after nearly a week I've had no response from Alphabet to confirm that they'll send an amended (correct) invoice.
If they continue to fail to deal with this and deduct the wrong amount then they are in breach of their own contract. It seems to me that I will then have no choice but to cancel the direct debit for a month and then re-start it.
:think:
If yes, how did it go?
Our initial invoice for our new contract-hire has gone wrong: £400+ error in their favour. I am now stuck in a constant loop of arguing with Alphabet and the dealership and any day now they're going to initiate the first direct debit from our bank account.
The dealership keep telling me they can see what's gone wrong, but after nearly a week I've had no response from Alphabet to confirm that they'll send an amended (correct) invoice.
If they continue to fail to deal with this and deduct the wrong amount then they are in breach of their own contract. It seems to me that I will then have no choice but to cancel the direct debit for a month and then re-start it.
:think:
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