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Ambrose Wilson Catalogue
Honeydog
Posts: 877 Forumite
My elderly Mum shops occasionally from this company - nothing major just little stuff. Back at the end of July she gave me a letter to post with her cheque in it. I stuffed it in my motorbike jacket pocket and promptly forgot about it until today.
Found it today and phoned them to apologise. Their late payment fee is £12.00. Because it was 2 months I had to pay £25.00. Their terms and conditions say that if you don't pay and they HAVE TO REMIND YOU then the cost is £12.00. But apparently they only sent 1 reminder in August which my Mum ignored because she knew the cheque had gone.
So if they only reminded us once surely the charge should have been £12.00 and not £25.00!
Plus aren't late payment fees supposed to cover their costs? So what cost did they incur? One letter.
I know it was my fault but it still annoys me that firms have these inflated charges which in no way reflect their actual costs! GGGGGRRRRRRR.
Found it today and phoned them to apologise. Their late payment fee is £12.00. Because it was 2 months I had to pay £25.00. Their terms and conditions say that if you don't pay and they HAVE TO REMIND YOU then the cost is £12.00. But apparently they only sent 1 reminder in August which my Mum ignored because she knew the cheque had gone.
So if they only reminded us once surely the charge should have been £12.00 and not £25.00!
Plus aren't late payment fees supposed to cover their costs? So what cost did they incur? One letter.
I know it was my fault but it still annoys me that firms have these inflated charges which in no way reflect their actual costs! GGGGGRRRRRRR.
Don't grow up. Its a trap!
Peace, love and labradors!
Peace, love and labradors!
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