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Two ISP at the same time?

Quasar · 2006-09-15 18:51:52

Today a colleague of mine and were comparing notes, so to speak, about our ISP. We are both with Wanadoo/Orange. She wants to switch to another ISP but apparently Orange will not do a transfer (not sure exactly how it's called and she can't remember), which means she'll have to terminate with Orange and the start with a…

Comments

Phantom_Flan_Flinger Posts: 2,794 Forumite

21 August 2008 at 11:57AM

espresso wrote: »

Really! see here

I just went on what the OP has said from the colleague. Can't say I bothered to check with Orange.

Dave. :wave:
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judderman62 Posts: 5,134 Forumite

21 August 2008 at 11:48PM

am I missing something here (and I may well be) I was under the impression that all ISP's are required to offer migration by law.

Also the governing body require this is done free of charge and in timely manner - can't recall how long but feel it's somewhere around the 5 day mark - if not you can report them.

Hate and I do mean Hate my apple Mac Computer - wish I'd never bought the thing
Do little and often
Please stop using the word "of" when you actually mean "have" - it's damned annoying :mad:
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Inactive Posts: 14,509 Forumite

22 August 2008 at 12:25AM

Phantom_Flan_Flinger wrote: »

True, when you're just migrating to another ISP.

As Orange don't do migrations, the only solution (as mentioned above) is to cancel and then sign up with a new ISP, which will take time.

Of course Orange do migrations.:rolleyes:

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malc_b Posts: 1,093 Forumite

22 August 2008 at 11:15AM

There are 2 sorts of ISP. BT wholesale resellers, and LLU (local loop unbundled). For LLU the kit has to be changed so you can't seamlessly migrate. To swap resellers you need a MAC code from old ISP which you give to new ISP. New ISP goes live in parallel with old ISP. Change your settings then tell old ISP to cancel account. You MAC acts as your 30 day notice IF you use it. Change-over takes 7-10 days so if you join new ISP 14 days into MAC you pay about 7 days overlap. Some ISPs need pressure to give MAC code but good ones don't.

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thirascule Posts: 117 Forumite

22 August 2008 at 11:53AM

No ISP can refuse to give you a MAC code. They must issue it within 5 days of you requesting it. See here.

I went from plusnet to O2 a few months back. I had no real downtime. I noticed my router was not wrking so I plugged in my O2 box and it just worked.

"Hey, if love is blind, how come lingerie is so popular?" Cochrane. P673 TNG.
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DCFC79 Posts: 40,642 Forumite

22 August 2008 at 12:43PM

Rex_Mundi wrote: »

You cannot have more than one broadband supplier on the same phone line. The line at the moment will have Oranges tag on it. No other broadband supplier can supply broadband on that line until Orange is cleared.

You would normally be able to migrate to another product. Because Orange say you can't, they must have you connected to their own LLU equipment. There is the start of services to be able to migrate from LLU, but this isn't widespread at the moment. You will have to cancel, then reconnect to another ISP.

in the case of cable broadband i could get another isp in conjunction with my VM BB but that would be silly unless there was a valid reason

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