Filing unpaid claim

continualdiamond

Why can't a seller file a claim until a week after the item was bought?

Basically the buyer of an item contacted me saying the account was hacked and they didn't bid on my item (yeah right). The total cost of the item including postage was £3.99, surely if someone hacked into someones ebay account they would purchase much higher value items.

Anyway all i want off ebay is my selling/listing fees back, but i have to do this whole stupid process of first filing an unpaid dispute claim, which i cant do until 7 days after auction ending has passed, then wait another 7 days for him to pay (which he isn't going to) before i can claim for my fees back.

Does anyone know of anything else i can do instead of this very long process? Any other way to contact ebay and tell them the information and get my fees back quicker?

frivolous_fay

The other option is a mutual withdrawal, but that is highly inadvisable.

continualdiamond

Seen that option, not doing it, purely because of the principal. I believe he thought he was getting something different and the came up with the hacked account story.

It was ps2 game 2005, think he thought it was the 2006 one thats just come out.

ts_aly2000

Hacked Account! Please!!

I'll remember that one next time I get done for speeding. I'll read it out in court. "Someone must have hacked my car!" It's plainly obvious, it happens all the time.

steve1905

Anyway all i want off ebay is my selling/listing fees back,



Unfortunately I don't think you will get the listing fees back, only the FVF.
This is a really annoying thing about non payment, especially if you have used
some of the more expensive selling options.

kevinyork

You will get the FVF back at the end of the unpaid item dispute and a I think you get a free relist (i.e. basic insertion is free if it sells the next time)-might be wrong on this last bit.

Dont do the mutual agreement because if he doesnt agree to it then you loose the option to go for an unpaid item dispute.

Tell him that you have to go through the dispute process to get your fees back and that he must report his account being hijacked to eBay as its a very serious issue and they will be able to trace the IP address of the computer used to hijack it! eBay wont do that but at least it may just get him worried!!!