Thomas Cook refund

mto

In July last year we booked and paid in full with FlyThomasCook to go to Orlando premium economy in November. In August we were informed that on our return flight we would be downgraded to economy and that any money paid for premium would be refunded.

I have now written several letters requesting the refund with no acknowledgment or reply from ThomasCook. Can anyone suggest the next steps i should take to try and get our money back, as it is now over a year since the original payment.

Thanks
mto

pcombo

Whats the problem you said your being refunded, Nothing wrong with economy stop trying to be snobby.

Reminds me of Hyacinth Bucket.

dmg24

pcombo wrote: »

Whats the problem you said your being refunded, Nothing wrong with economy stop trying to be snobby.

Reminds me of Hyacinth Bucket.

Have you actually read the post? The OP has not received the refund!

OP, have you actually called Thomas Cook?

mto

pcombo wrote: »

Whats the problem you said your being refunded, Nothing wrong with economy stop trying to be snobby.

1. I haven't been refunded and its been over a year
2. There is nothing wrong with economy it's how i've travelled every other time, but this was a special occassion which was why we splashed out on premium

dmg24 wrote: »

OP, have you actually called Thomas Cook?

I initially rang them and was advised that I would need to put it in writing to get the refund.

dmg24

I would call them again, at least to get some feedback from them. If you still get no joy, send a Recorded Delivery letter headed Letter Before Action advising that you intend to issue a small claims action if the amount is not refunded within 14/ 28 days (your choice, I tend to go for 28).

olivetree2010

used thomas cook, paid for back row seats got middle, trying to claim the £26 back i paid, have sent 5 emails, automated reply , then when you get a reply it says status solved!, wrote to them no reply, complained to their bradford office, got the address from their website, received a reply saying will sort out and reply to you within 28 days, 28 days up another letter, we have a backlog,, still no refund

olivetree2010

keep on their case,,, and threaten small claims court if you do not receive difference of what you paid originally

unholyangel

olivetree2010 wrote: »

used thomas cook, paid for back row seats got middle, trying to claim the £26 back i paid, have sent 5 emails, automated reply , then when you get a reply it says status solved!, wrote to them no reply, complained to their bradford office, got the address from their website, received a reply saying will sort out and reply to you within 28 days, 28 days up another letter, we have a backlog,, still no refund

Was that a scheduled flight? Thomas Cook never used to allow booking of specific seats on charters. They would allow booking of the extra leg room seats and also to guarantee seats together for those travelling together but wouldnt allow to book specific seats.

Of course on scheduled flights you could go in through worldspan and book seats by row/number direct in the airlines database.

Where did you book it through? Thomas Cook Direct (call centre/website) or Thomas Cook Retail?

Sandoval

pcombo wrote: »

Reminds me of Hyacinth Bucket.

"BUCKET RESIDENCE!! THE LADY OF THE HOUSE SPEAKING!" :rotfl: