Compensation for broken Shower!

Kashinoda

Hi Guys, not sure if this is the right forum or not.

Girlfriend had some renovations last year to her apartment. In the process they completely broke her electric shower (was quite a good one).

Any way she tried to get them to replace it, had a lot of promises etc. and after a YEAR they finally came and replaced what they promised to do for 12 months.:mad:

Any way after being mucked about for a year she thought she would claim some compensation from them, they asked how much she would like and she said £400 (which was advised by a friend who's a legal executive). They're now asking how this is broken down, what we're thinking is.

1/ Wasted hours of time with phone calls and sending emails
2/ Being lied to constantly (told it was on it's way when its not)
3/ Undue stress of dealing with this during University year
4/ Having to use facilities not adequate enough for too long

Thing is neither of us are legally minded, how would be best to word the email to them (How would we break £400 down)? Any help would greatly be appreciated as this has caused a lot of aggravation.

Thanks

moonrakerz

I would add at least another £10,000 to that for being made to smell like a camel's armpit for the last 12 months.................

27col

So you pluck a figure of £400 from mid-air and then you try to justify it

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Hmm.

lucylucky

I would take the advice of the "legal executive" as they will know what they are talking about:D

Much better that getting layman's advice on here.

Kashinoda

lucylucky wrote: »

I would take the advice of the "legal executive" as they will know what they are talking about:D

Much better that getting layman's advice on here.

Yeah she's not in contact with her at the moment, it's a long story

27col wrote: »

So you pluck a figure of £400 from mid-air and then you try to justify it

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Hmm.

It was advised not plucked out of the air.

Horlock

Need to think carefully about how seriously you want to pursue it. It's taken you a year to get the shower, could easily be looking at the same again possibly more - personally I'm all for it. But it'll be a lot of agro. Think - are you willing to sue them for it? There are plenty of things you can argue about not having the use of a shower for a year - did you join a university gym and shower there - etc etc

Alternatively you give them the figure you were quoted, and then if they don't like it ask them what they think is reasonable and work on a compromise. Be careful what you compromise on paper though - because if they do negotiate and you finally decide to go to court for it, it will be a lot harder to get the figure back up afterwards.

Kashinoda

Horlock wrote: »

Need to think carefully about how seriously you want to pursue it. It's taken you a year to get the shower, could easily be looking at the same again possibly more - personally I'm all for it. But it'll be a lot of agro. Think - are you willing to sue them for it? There are plenty of things you can argue about not having the use of a shower for a year - did you join a university gym and shower there - etc etc

Alternatively you give them the figure you were quoted, and then if they don't like it ask them what they think is reasonable and work on a compromise. Be careful what you compromise on paper though - because if they do negotiate and you finally decide to go to court for it, it will be a lot harder to get the figure back up afterwards.

Thanks for your reply, not sure if she's willing to actually sue them I'll have a word. They were willing to look into compensation and asked us for an amount, so I'm guessing they might want to negotiate... but they want to know what the £400 is for, you're right there's a lot we can list... she had to use friends facilities on more than one occasion when she wasn't able to do so at home. (Boiler is also iffy)... prob go through everything with her tonight, what a Friday night eh :beer:

Kashinoda

andrew-b wrote: »

Maybe you should add on £2000 for a new boiler if it's a bit iffy too?
p.s. last time i checked this is the United Kingdom...not United States!

If you're happy to get walked over mate then good for you.

Kashinoda

andrew-b wrote: »

But you've already been walked over letting it go on for a year. Should have asked them to pay for a new shower and got someone else in rather than let it go on so long.
Seriously put it down to experience...the shower is now sorted so they've done what they should have in the end. Whilst i get your point that it's been major inconvenience think yourself lucky they've actually sorted it. Whilst my sarcasm might have seen unhelpful...actually i'm trying to save you wasting your time. And no i'm no walkover ..i've had problems in the past where i've complained of inconvenience caused and received money back as a result. It's just a case of picking the right battles to fight and i don't think this is one worth fighting. Good luck if you do continue to pursue this but i'm doubtful they'll cough up.

For 12 months she asked for either the money for a new shower, or a new shower. And for 12 months they did not cough up either after promising to do so from day one, despite being constantly hounded. It was only after several threats of court action they finally got their !!! in gear.

I have no idea why she should think herself 'lucky they've actually sorted it', they came into her house and destroyed her shower... when ever is that acceptable?

And no, when is sarcasm ever helpful to any one. Of course it's worth pursuing, what's a few emails at the end of the day? You don't ask you don't get

Kashinoda

andrew-b wrote: »

BTW if you decide to pursue this and they dont cough up as i suspect you could pursue with a claim via Money Claim Online (MCOL) without having to go up in front of a court.

Thanks mate :beer: