Postman Complaint

annimooboo

**Further Update**

Customer services advisor has been on the phone this morning and advised me that they have misplaced my package completely and I will need to claim against them for the cost of the goods.

Brilliant! :undecided

jacx_2

Originally Posted by bap98189

jacx wrote: »

But the whole point of the service is that the delivery is RECORDED. The sender paid for that service because they want proof that the item has been delivered, and to just put it through the letter box can cause problems. That's the only point of the Recorded Delivery "service", because apart from that and proof of postage (which can be obtained for free), items go in the normal post so are not secure like Special Delivery.

bap98189 wrote: »

Maybe it is, but they still get proof of delivery. When our postie signs the recorded delivery form or whatever, there is presumably a signature. It's the posties signature, but when I sign for parcels etc., especially on those electronic pads, I just put a vague squiggle. The mark never looks like my actual signature I use on cheques and stuff.

No they don't. Not all posties sign for items themselves. In fact I've never come across an example of a postie signing for an item. All my examples are of items just being put through the letter box, with no signature at all.

bap98189 wrote: »

If it makes my life easier, I am all in favour of it.

[FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]
But as I said before it shouldn't be about making life easier for the recipient or the postie. If the sender pays for a record of the item being delivered, that's what they should get. What is the point of the Post Office/Royal Mail offering this "service" if it's too much trouble for them to actually get items signed for??!!![/FONT][/FONT][/FONT]

bap98189 wrote: »

Redelivery around here isn't a great option really. Despite working only 8 miles away, my office is in a different area so they won't redeliver there. The nearest PO is 2 miles away and only open during the day, and the sorting office is even further away and only open similar hours. The upshot is if anything needed to be signed for, I would only be able to get items on a Saturday. For this reason, I am very grateful to our postie for bending the rules.

But you can still get it redelivered on a Saturday if you want - you don't have to go to the sorting office, like you previously suggested. Also, not all sorting offices are open at inconvenient times. Mine is open early enough to collect post before going to work.

bap98189 wrote: »

That's what our postie does. Well I say that, she may knock., I have no idea, Like many houses, there is never anyone in our house between 8.30-5.30. We both work.


But you would presumably still have a signed proof of delivery. It would just just be that the postie had done the signing, so to you it would make no difference. The only real loser would be the post office if they had to pay out compensation.

Hey, it's horses for courses. You say terrible.....I say fantastico......let's call the whole thing off.

[FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]No - that's my whole point - I don't have proof of delivery because none was ever obtained - nobody signed for the item. In fact on the Royal Mail website tracking page it still says
"We have your item. [/FONT][/FONT][/FONT]Item DW*********GB was posted at ******** on 18/06/10 and is being progressed through our network for delivery."
[FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]
By my standards, that is far from being "fantastico"!



[/FONT][/FONT][/FONT]annimooboo - I'm sorry to hear you're still having problems. Let's hope they're a bit more competent with their compensation process. [FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]
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