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Help please. Buyer trying to issue me with partial refund
Legacy_user
Posts: 0 Newbie
Hello.
I hope someone can help.
I bought an item off ebay but wasn't happy with the postage and the condition so I messaged the buyer and they have offered to refund me some money.
Only thing is they don't know how to and they're asking me to confirm my Paypal account so they can gift me the money.
Do I give them my email address or is there a button in their Paypal account to let them do this?
When I've been issued refunds or partial refunds the buyer has done this by themselves and I haven't *touches wood* had to do this so far when selling, so I don't know what to do :-s
(Feel free to laugh at my ineptness
)
Thanks in advance, Harley.
I hope someone can help.
I bought an item off ebay but wasn't happy with the postage and the condition so I messaged the buyer and they have offered to refund me some money.
Only thing is they don't know how to and they're asking me to confirm my Paypal account so they can gift me the money.
Do I give them my email address or is there a button in their Paypal account to let them do this?
When I've been issued refunds or partial refunds the buyer has done this by themselves and I haven't *touches wood* had to do this so far when selling, so I don't know what to do :-s
(Feel free to laugh at my ineptness
)Thanks in advance, Harley.
0
Comments
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Hi Harley,
If they go to the transaction in their paypal, it will have a refund button near the amount paid. They can then select to refund you.0 -
I copied and pasted your reply to the buyer and I've just received my partial refund.
Thank you VERY much 'TheOnlyWayIsUp' This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Dr_Harleen_Quinzell wrote: »I copied and pasted your reply to the buyer and I've just received my partial refund.
Thank you VERY much 'TheOnlyWayIsUp'
Very welcome. :A0 -
Just a small point, you are the buyer, they are the seller. So many people get confused by this for some reason, don't know why.0
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clarkey3262 wrote: »Just a small point, you are the buyer, they are the seller. So many people get confused by this for some reason, don't know why.
:rotfl: :rotfl:0 -
Explain???adviceforall wrote: »:rotfl: :rotfl:0 -
I don't understand either! About 75% of threads on here have the buyer and seller the wrong way round!0
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Ahh yes I see what I did. I blame working stupid hours and no food, also being a bit silly This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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