Holiday in Egypt - no running water in hotel

Equaliser123

sammylou100 wrote: »

It was a package, so I have complained to the travel agent too.

Forget the Sheraton then. Never been particularly impressed with Sheratons anywhere in the world anyway.

I think you need to set out all of the points of complaint - not just the water outage - in a letter to them. Clearly this had an impact on the holiday.

I also think you would be entitled to claim damages for disappointment in this case. Did you formally complain to the rep at the time?

sammylou100

Thanks for the advice. The rep came with us to the manager and then just left us to it. I will take it up further with our agents because it was quite an expensive trip & we did feel disappointed when we got home.

Equaliser123

sammylou100 wrote: »

Thanks for the advice. The rep came with us to the manager and then just left us to it. I will take it up further with our agents because it was quite an expensive trip & we did feel disappointed when we got home.

OK but a claim for disappointment is at the time.

Equaliser123

Judas wrote: »

I really think anything other than a relatively small refund is uncalled for.

Presumably toilets etc where available elsewhere in the hotel? Probably showers etc too.

OP paid for 5 star service. Day and a half of a week's holiday was blighted.

I wouldn't want to wander around a hotel at 3am looking for somewhere to take a leak.

Lifeisbutadream

OP this happened to us a few years ago - we were without running water for 5 days in a row. When I complained I was basically told 'tough' - the only shower that was working was the one near the pool, so everyone used that! I complained when we were there and on our return but had no joy.. I was 4 months pregnant at the time and did not persue it as I was not well, but I wish I had as it is a big deal being without water when you have paid for a service!

tbw

Judas wrote: »

I really think anything other than a relatively small refund is uncalled for.

Presumably toilets etc where available elsewhere in the hotel? Probably showers etc too.

The availability of toilets elsewhere is of little relevance. The OP paid top dollar for a stay in a supposedly 5* hotel and had every right to expect decent facilities. This most certainly includes the facility to have a private P in your own bathroom - a trek to the public toilet (possible in the middle of the night ) is totally unacceptable.

Yes, breakdowns/interruptions to supply etc do happen but a decent hotel would have sorted this out quickly, possibly by moving the room, and might have made a goodwill gesture - flowers, wine etc. An argument in reception with management , denial of the problem and what sounds like a disinterested Rep who couldn't be bothered is not what should have happened.

I don't think a HUGE payout is required but certainly some reasonable gesture is approriate.

sammylou100

tbw wrote: »

The availability of toilets elsewhere is of little relevance. The OP paid top dollar for a stay in a supposedly 5* hotel and had every right to expect decent facilities. This most certainly includes the facility to have a private P in your own bathroom - a trek to the public toilet (possible in the middle of the night ) is totally unacceptable.

Yes, breakdowns/interruptions to supply etc do happen but a decent hotel would have sorted this out quickly, possibly by moving the room, and might have made a goodwill gesture - flowers, wine etc. An argument in reception with management , denial of the problem and what sounds like a disinterested Rep who couldn't be bothered is not what should have happened.

I don't think a HUGE payout is required but certainly some reasonable gesture is approriate.

My point exactly, thanks for all your responses everyone.