Carphone Warehouse - I just cannot contact them regarding my complaint

kkpolobear

boots_babe wrote:

Hi,

I'll try and keep this short as I could easily rant all day about it :mad: Changed banks, and DD for CPW was due out on 8th August. The bank's switching dept had sent me confirmation everything was transferred, including CPW.

Then on 16th Aug - my birthday rather annoyingly - CPW cut me off with no warning whatsoever. Spent birthday morning on phone to CPW trying to sort it out. Paid the balance manually, and they said it would take up to 24 hrs to reconnect me. Great, just as I have lots of people to call and thank for pressies and people calling me to say happy birthday. They say the DD was not set up and that is why the problem arose.

I spoke with new bank, who have provided written evidence that they sent the change to CPW via the BACS system, so I wrote to CPW to complain, asking they do their bit asap to set up DD (I enclosed the BACS info they were originally sent).

Since then, nothing. I have called to chase, and they then actually told me DD was set up, but then cancelled the day before the payment, great :mad:

Still nothing so called again. Was given an email address to contact complaints dept - apparently they won't take phone calls. Emailed them with copy of original complaint letter. Emailed them again, still nothing. Rang again last week, still nothing.

Then today, got a call finally, thought, HOORAY. But no...it was finance dept calling regarding this month's payment. Unsurprisingly it is overdue because they have AGAIN failed to setup DD as instructed. The guy who rang was awful, really bad. He mumbled, kept umming, and he would suddently trail off in middle of sentence and go silent, so much so that I had to keep asking if he was still there. After 5 mins or so on phone he had finally managed to ask me all the security questions (honestly, he was that bad), then he put me on hold and after a few mins I was cut off!

So now I am wondering when my mobile will be cut off. I will try calling so called Customer Services in a bit, but I know they will be unable to help as I've rung them so many times before. I don't know what else to do :eek:

any luck with cpw

boots_babe

No still NOTHING. I can't believe it really. Not an email, a phone call, a letter. So I contacted OFCOM who said that after 12 weeks of non-contact I can lodge a complaint with them, so I am just waiting for that 12 weeks to be up now. I would be very surprised if they get in touch with me before then :mad:

yasyas

Email address

[EMAIL="cdunstone@cpwplc.com"]cdunstone@cpwplc.com[/EMAIL]

They are S*** but its not worth wasting money on calls, just email this address above again and again til something is done about your complaint!

brightonman123

tried calliing their sales dept (these never seems to be engaged, do they..?) and have a rant? hopefully calls ARE monitored and someone with 2 brain cells may take over, and direct you to the right person.

frustrated_young

I also tried. But it doesn't work. So I found an email address from CPW website where I can send a complaint. Guess what!! I got an auto response from the address([EMAIL="Customer_care@cpwplc.com"]Customer_care@cpwplc.com[/EMAIL]) saying that it is no longer in use. Then, they advised me to use the link from CPW website to contact them. It's just great, isn't it? tossing us btw those. !!!!ing us off.

So I am now writing them a formal complaint. N just called to ofcom. What I should do.