Lloyds TSB - Still possible to reclaim bank charges?

Ceniza

I've tried reading through the threads here, and it seems people are still successfully reclaiming their bank charges... I just wanted to know if there's much point in me trying to reclaim mine.

I've just checked my account over the past 5 years and realised there are charges on here in excess of £600, is it worth chasing Lloyds for a refund in charges or are the banks clamping down and refusing all payouts at the moment?

Thanks

Premier_2

The only success stories are from those who claim based on genuine financial hardship i.e. those with other priority debts such as rent arrears, leccy arrears, or simply can't afford to put food on the table.
This usually needs to be the result of a sudden unexpected drop in income and/or increase in expenditure (e.g. a loss of job)
See the sticky thread on financial hardship online resources for more details:
https://forums.moneysavingexpert.com/discussion/2428497

Even if genuine financial hardship is proven, there is no automatic right to any refund of charges; some don't receive any refunds. Each case is assessed individually ensuring only a sympathetic and positive approach to the situation is adopted.

There is no guarantee of any refund even if you can prove genuine financial hardship

RoyD

Apologies for perhaps hijacking this thread, but I'm about to phone Lloyds regarding a rejected S/O charge of £20 which I have absolutely no idea what it's for. It's my first offence in many years of being a Lloyds customer and I'm also a student. Is there anything specifically that I should say to them to try an get this back, or will they be unlikely to refund it? It's £20, but £20 is a weeks food for me. Cheers.

Premier_2

RoyD wrote: »

Apologies for perhaps hijacking this thread, but I'm about to phone Lloyds regarding a rejected S/O charge of £20 which I have absolutely no idea what it's for. It's my first offence in many years of being a Lloyds customer and I'm also a student. Is there anything specifically that I should say to them to try an get this back, or will they be unlikely to refund it? It's £20, but £20 is a weeks food for me. Cheers.

First of all you need to understand what the charge is for exactly, did you authorise the standing order, etc.
If the charge has been applied incorrectly or because of fraudulent activity, then getting the charge refunded should be quite easy.

If ther charge was correctly applied, you could ask the bank to waive the charge/apply a goodwill gesture credit to the value of the charge as this is your 'first offence' and the account has otherwise been held in good standing. The bank will probably agree to such a request.

Ceniza

Doesn't sound like I will have much luck. I don't think I can claim financial hardship then, or now to be honest!

Okay, well it was worth a thought. Thank you for taking the time to reply to me.