no tax credit for 7 wks please help

tessalou

hi i phoned tax credit on the 10th of june 2010 as i noticed that my husband was not on my renewal when i told them theytold me that i never notified them of the change but i notified them on the 7th november 2009 and on the review my name had changed from my maiden name to my married name,they then told me that i would have to make a whole new claim as a couple i have been without tax credit now for 7wks and for the past 3wks they keep telling me that it is in the award process and that they cannot give me a timescale on how long it is going to be,plus they have recently sent me a letter telling me i owe the 2500 overpayment because i never notified them when clearly i did as it shows on my award please help its driving me crazy as myself and my husband do not work and we have 4 children any advise would be grateful thx from depressed mom

DX2

tessalou wrote: »

hi i phoned tax credit on the 10th of june 2010 as i noticed that my husband was not on my renewal when i told them theytold me that i never notified them of the change but i notified them on the 7th november 2009 and on the review my name had changed from my maiden name to my married name,they then told me that i would have to make a whole new claim as a couple i have been without tax credit now for 7wks and for the past 3wks they keep telling me that it is in the award process and that they cannot give me a timescale on how long it is going to be,plus they have recently sent me a letter telling me i owe the 2500 overpayment because i never notified them when clearly i did as it shows on my award please help its driving me crazy as myself and my husband do not work and we have 4 children any advise would be grateful thx from depressed mom

I think it's time you got some help, possibly from the CAB!

Toni23

If you contact your local MP, they have their own MP Hotline number to HMRC who can move your claim forward.

A few years ago, I had a problem with a break in my payments and was getting nowhere on calling the helpline. As soon as the MP got involved and I made a complaint to the Parliamentary Ombudsman, it soon got sorted out.

Best of Luck.

Telfordstar

Been there done that, all in total from ending my single claim to a joint claim I was 9 weeks without money, my sugestion is keep at them thats what i did.

lauren_1

Up to their usual tricks of denying you contacted them.

And as they're such a big government office its hardly worth the fight to put your case right, they wont listen and will drag their feet until you eventually give up or find one hell of a MP who will help you fight your corner.

Good luck

tessalou

lauren_1 wrote: »

Up to their usual tricks of denying you contacted them.

And as they're such a big government office its hardly worth the fight to put your case right, they wont listen and will drag their feet until you eventually give up or find one hell of a MP who will help you fight your corner.

Good luck

hi thats true how can they deny that you have contacted them when my review has my married on it then they sent me a letter in my maiden name saying i owe them some how i dont think so their mistake not mine