New Tesco double up promo-what did you buy?

LilacPixie

I cashed in £50 worth and got £100 off perscription glasses and sun glasses for OH. Both designer frams and cost was £97 after deductions. I then cashed in a further £20 for baby department, got a tommee tippee steam steriliser, nappies and wipes and it only cost 65p

mrs_T

mandragora wrote: »

I don't shop at Tesco's that much, and don't really have much of a use for the rewards offered in the 'normal' scheme, howvere, since they ran the last 'double-up' promo, I've been hoarding all my vouchers. We came back from a month away to find it was running again, but about to expire - so it was a dash down to the shop yesterday to exchange £55-worth of coupons for vouchers, and then a hour on-line last night buying enough t-shirts, pants and socks to see us all through till 2020, thanks to some great bargains in 'clearance!' ....

Annoyingly, I hadn't realised that there was a £100-limit on orders made this way till I tried to enter the last coupon, which was bounced back as 'not accepted'. As it'd taken me an hour to make the order up to that point, I lost the will to live and paid the final tenner with plastic, but I'll take it up with customer services when they open later - I'll try to reconfigure it so that I transfer £10-worth of spend onto a new order, so that I only need to shell out for the delivery charge, round about £3, rather than the tenner and be left with a voucher I can't use. It's a technical point that I certainly hadn't picked up in the t's and c's before I started.

EDIT; Have now spoken to lovely girl at customer services... nothing to do with £100-limit on voucher spend, I think - but a total nightmare now, because I completed the order using plastic, it is now 'completed' and can't be undone; if I cancel the order I only get £55-worth of value back, I can't add or remove anything from the order, a 'technical issue' stops them from sorting anything out. She has suggested creating a new order for at least £13.95 of goods, buying a second version of an item bought under my first order, then when it comes, returning the item as coming from the first order, and then the 'system' will reimburse me the £10.:question::question::question: I'm off for a lie down in a darkened room.

I had exactly this issue when I doubled up £100 to buy a £199 chair, I added some baby wipes to take my order over £200 before delivery and it still wouldn't let me use my last voucher so i took the wipes off and ended up paying £15 on plastic. The last voucher is still showing in my a/c but I don't seem able to use it. I'll give cs a ring. Still waiting for the chair ordered on 14th of August.

sprogs

I haven't used the promo but a friend cashed in £5 and bought the cheapest PAYG Orange phone to use for Orange Wednesday. Phone cost £15 so she had to pay £5 in cash but the phone comes with £10 credit which I think means 28 trips to the cinema!

babyplum

I doubled up £70 of vouchers to get £140 off of a new sofa. The sofa was reduced to £524 so i only paid £384 on my credit card and thanks to a voucher code in the new Tesco direct catalogue i get over £56 of clubcard vouchers back for the purchase!

It all went through fine online but had a bit of a nightmare trying to get them doubled up in store as the Sales Assistant keep saying that my vouchers had already been used when i knew they hadn't. It was all very confusing but we got it sorted in the end thanks to about 4 members of staff having a look. Turns out she had already scanned them and her screen froze so she thought they hadn't gone through but they did! lol

Very excited to get my new sofa on friday!

POPPYOSCAR

When I went to exchange in store the online(but not the instore exchange) system was down so they gave me a giftcard instead.

However, I can't see how you enter this on the clothing website so I am assuming you can't use them?

Not really a problem as such as I can use the gift card in store presumably on anything? I am also presuming that the gift card does not have an expiry date or is it linked via the computer system to expire on the 5th?

I would be grateful if anyone knows the answers. Thanks.

BLUEWKD

POPPYOSCAR wrote: »

When I went to exchange in store the online(but not the instore exchange) system was down so they gave me a giftcard instead.

However, I can't see how you enter this on the clothing website so I am assuming you can't use them?

Not really a problem as such as I can use the gift card in store presumably on anything? I am also presuming that the gift card does not have an expiry date or is it linked via the computer system to expire on the 5th?

I would be grateful if anyone knows the answers. Thanks.

You cannot use the gift card on the clothing website but can use it on Direct or on Grocery. You can also use it instore on anything including the tobacco kiosk for tobacco, lottery etc and in the Tesco Garage for petrol etc. It doesn't have an expiry date and you don't have to spend it all at once.

dobbi

finishes on 5th September

sistercas

doubled up £35 worth to get a bedside cabinet for DD and some pots for the kitchen , will order today

alipops1986

Hello All,

I didn't double up instore. However, i did trade in my vouchers for restaurant vouchers online. I think it was about £12.50 in vouchers which got me £40 restaurant vouchers! :j

Never normally bother, just get it off my shopping but VERY pleased i traded them in. Prezzo here me and my boyfriend come - possibly twice with £40 of vouchersfor their food!!

mandragora_2

mrs_T wrote: »

I had exactly this issue when I doubled up £100 to buy a £199 chair, I added some baby wipes to take my order over £200 before delivery and it still wouldn't let me use my last voucher so i took the wipes off and ended up paying £15 on plastic. The last voucher is still showing in my a/c but I don't seem able to use it. I'll give cs a ring. Still waiting for the chair ordered on 14th of August.

I'd definitely recommend contacting customer services - and persist. I rang them, and the first girl couldn't really help me - she said it was a problem with the way the scheme was set up and suggested a very complicated solution which would have involved me spending out even more money to get a refund. Then I emailed them, and got a reply that said it was because the vouchers couldn't be used against delivery charges (the order was over £50 and din't incur any delivery charges), so I responded to the email pointing that out, and finally they rang and left a message on my mobile saying that yes, I was right (though the glitch in the system is definitely to do with the programme not recognising you have a free delivery discount) - and they have now refunded the plastic and used the voucher code instead.

Not easy, but worth persevering!!