Amazon: Hidden problems with Amazon Marketplace

Ben_Davis_3108

Be warned had a nightmare with products bought through Amazon. Bought a secondhand iphone, when it arived there was a box but no iphone. Tried to get seller to refund us no joy, went through Amazon A to Z guarantee - today they told us they think it was a shipping problem , they did not send it, therefore they will NOT give us our money back.I regularly use Amazon, however this is one of the few times I have bought through Amazon Marketplace and I can see no advantages compared to buying it off a random website that a person has just made. I am shocked that a company like Amazon are so poor when it comes to refunding your money, when we have recieved no iphone. What is more is that we have paid over £230 and have had to return the pakaging it came in so at the moment i have paid over £230 and don't even have the pakaging. I was shocked by this and wanted to warn off any potential buyers as Amazon Marketplace is not a safe place to buy from.Incase anyone wants to know the seller of the iphone, for future purchases it is p_b_net.Hope you have a more successful transation on your next purchase.

soolin

That is not how an Amazon A-Z claim works, A-Zs are for marketplace sellers, are you sure you went through the correct procedure?

soolin

http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=3149571&#what

We want you to buy with confidence anytime you purchase products on the Amazon.co.uk website. That is why we guarantee purchases from third party sellers when payment is made via the Amazon.co.uk website. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

What are the requirements of the Amazon.co.uk A-to-z Guarantee?

Purchase Method:

• The item must be purchased from a third party seller on Amazon.co.uk
• The buyer purchased physical goods from a seller or merchant selling on the Amazon.co.uk website (including the Amazon.co.uk Marketplace).

How do I file a claim?

If you made the purchase through the Amazon.co.uk website, you can submit a claim by viewing the specific order details via Your Account on our website. Click "Your orders", and then click "Submit a claim" next to your order to file your claim.