Warning Santander Credit Cards

nzseries1

BatCat wrote: »

They have also promised no more letters will be sent out. Only took 30 minutes on the phone. :mad:

I'll give you 20-1 odds that you get another letter.

I've just today tried to close my account with them for the fifth time. It's like all my requests just disappear into something I like to call The Great Santander Void of Doom.

overcharged

An update to my post earlier in this thread...pleasant lady from Santander Milton Keynes got in touch with me and said they would remove the fines from my account and 'ensure things were as they were for me prior to the fines occurring'.

She apologised and said a letter was in the post confirming this.

She said there were problems with 'the migration' from Alliance to Santander.

I can't get logged into the online credit card account whatsoever to re-enter my direct debit details despite having all the correct details.

She admitted there are ongoing issues with the online credit card and has added me to a spreadsheet to have new details sent out but couldn't give me a deadline of when it would be done...

...so I'll have to make my next minimum payment in a Santander branch which is a slight inconvenience but not as annoying as those fines I was hit with. Glad that's resolved at least.

Heyman_2

I've been having all the same issues - actually feel sorry for the good Customer Service guys who I have dealt with so far as obviously it's a huge mess up on the technical side and they're having to try and pick up the pieces using Santanders awful systems!

Still can't access my online facility and still getting calls from the Collections team. You'd think they would have had all this sorted now.

Have written a two-page complaint letter as rapidly running out of patience given this is not a problem of my creation!!!

eagleeye

i'm having problems as well with them since 2 months.I'm still waiting for the replacement card and still it is on the way.
For some reason online banking is not working since 1 month and every time i get the different answer.now today they promised that they are going to ring me to sort the problem.
best advice- stay away from santander for the moment.

tafer2uk

They still haven't got their act together, we too have had the same ordeal of DD setup but payment not taken due to migration their excuse was that the sort code had changed, now in arrears etc...

Funny thing is our A&L DD list shows clearly that they have set it up yet at same time they claim have no record of it even though we have a letter confirming they have set it up.

They have promised to sort out and ensure our credit file is not prejudiced, ready for a long battle though as I have little confidence.

Gonna close accounts down asap.

:mad:

hansi

I wasn't a fan of Santander before reading these posts, but now i wouldn't touch them with a bargepole!:mad:

crabbity_witch

angel_islington wrote: »

If you don't get a suitable response, send a complaint to the Financial Services Ombudsman. They probably have a whole room of Santander complaints now. You have to go through Santander's official complaints procedure first though and give them eight weeks to respond. They will likely take longer than this. I'm on ten weeks and counting.


Once you get to eight weeks after acknowledgement of your complaint, you can automatically go to the FOS, providing you are happy to notify them in writing that you have not had a final response letter from Santander. This applied to complaints against all banks.

You MUST NOT lie to the FOS and tell them you've made a complaint to a Bank when you've not though - in some cases people who have lied have been made to pay the FOS the £550 investigation fee and rightly so.

But once it gets to over 8 weeks, if you've not had a final response, you can go to the FOS without it.