Wanadoo.......

viktory

.....what I wanadoo is take their crappy modem and smash it to smithereens with a hammer. :mad:

I joined Wanadoo in May (Broadband) and waited ages and ages for the modem to arrive. They managed to start charging me before I had even gone live (although I did get that money back). My main gripe though, is that since I joined Wanadoo I have experienced high loss of service. The down time I am suffering is at least once a day, often three or four times and can range from 5 minutes to 2 hours. I usually have to unplug the livebox, wait half an hour and then plug it back in. The damn thing fails at the most inconvenient time (like when I am on MSN).

Finally on Tuesday I snapped after 2 hours of no internet and three episodes of unplugging and plugging back in. I called the customer services and vented my spleen (in a firm but polite manner). I told the customer services chap of the problem and he admitted that he could see from my notes that I had had lots of problems since joining. He agreed that it was a terrible service and that I was paying for a service I simply was not getting. I asked if I could leave Wanadoo, despite the fact that I am tied into a 12 month contract and he said that I would have to pay £140 (the life of the contract). I requested a hefty refund on this amount as I am not receiving the service that I am paying for. The chap agreed to escalate my query and said that someone would call me back within 48 hours to disucss this further.

Today is the deadline for that call. I hold out no hope and a strongly worded letter will have to be the next step.

All I ask is that I get an internet service that does not fail each and every day. I pay for Broadband, which is an always on service, and therefore expect this to be delivered. I understand that there will be occasional down time, but they key word here is occasional, not every day!

Biddyrolo

Did anyone call back?