BT bill querry and help

matt611

Hi there,

Being new to the site and money saving (just done insurance) i thought i'd have a go at phone bill. I have a few querries and i thought i would ask here first before phoning BT.

Firstly i'm being charged £4.66 for Basic Value Plan, something i've never heard of, but from a quick search it would appear to be a now defunct ring back service. So i'm paying for a service that doesn't exist and i'm being charged for ringbacks.

My unlimited weeked plan is costing £12.79/month, yet according to the BT website it costs £9.49.

BT broadband option 2 is costing £22.99/month, yet according to BT website it should only be £20.99

And finally if you take both of these options BT reduce the combined monthly cost to £27.48 whereas i am paying £35.78.

I'm hoping that someone has advice so that i could claim a refund for being overcharged and get my prices down. I'm all ready looking at cheaper alternatives.

Any help is greatfully received.
Matt

HappyMJ

To get BT line rental for £9.49 you need to pay 1 year of line rental in one go all in advance. Or, if you didn't want to do that you could switch to paper-free billing (to get a credit of £1.25 per month) and direct debit.

You'll need to switch Broadband plans to get the latest offerings or switch provider. It can all be done online.

Value Plan needs to be cancelled. It includes calling features and a bit of free calltime so you may have had some use out of it. What calling features do you "need"?

It's not BT's responsibility to tell you that you have been overcharged it's up to you to check regularly.

BT_company_representative

Hi matt611

I have just seen your post and would like to help you with this to make sure you are on the correct packages and that you are not paying for services with us that you do not need or want. If you check my profile page you will find my contact details and if you send me your account details and a link to this thread I can look into this for you.

Regards David

matt611

Thanks for the replies. Broadband and calls have now been sorted, paying a little less than half of what i was paying and received a refund re. basic value plan.