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deleted

spirit
spirit Posts: 2,886 Forumite
Part of the Furniture Combo Breaker Mortgage-free Glee!
edited 2 August 2010 at 5:54PM in Praise, vent & warnings
:):):):):):):):):)
Mortgage free as of 10/02/2015. Every brick and blade of grass belongs to meeeee. :j
«1

Comments

  • gordikin
    gordikin Posts: 4,422 Forumite
    Why did it have to go back? How long did you have it?
  • isplumm
    isplumm Posts: 2,218 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    spirit wrote: »
    I sent back a shower to them on the advice of my bathroom fitter. It was in the box, never taken out so just as received. I paid £491.11 inc VAT for it and they have refunded me just £417.44 saying they have deducted 15% admin fees!

    £74.11 to return a shower :mad::mad::mad:

    Question is - was there anything wrong with it - or did you decide you wanted a different model /type etc ....

    Did you buy in shop & is there a re-stocking charge - they are allowed to charge you a re-stocking fee if nothing wrong with product ....

    Mark
    We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
  • nomoneytoday
    nomoneytoday Posts: 4,871 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    What is a reasonable price to cover the cost of packaging, sending, updating the systems, checking all the components are returned and the opportunity cost of selling to another customer?
  • jpmummy
    jpmummy Posts: 176 Forumite
    We reserve the right to apply an administration and re-stocking charge of between 15-25%, if we are not notified of any cancellations within the 7 day cooling off period. If you cancel your contract within the 7 day cooling off period then no re-stocking/administration will apply.

    Just read their T's and C's

    Hope this helps
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    spirit wrote: »
    would the answer to those questions mean for you that £74 is an acceptable amount to charge gordikin?

    How is gordikin supposed to answer this if you do not respond to his question?
    Gone ... or have I?
  • gordikin
    gordikin Posts: 4,422 Forumite
    If you had let them know within 7 days of receipt of the shower that you wished to return it you would have got a full refund.
  • malkie76
    malkie76 Posts: 6,170 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    yet another 'rip-off' thread which isn't actually a rip-off
    if you didn't like their T&C you shouldn't have bought from them
    Legal team on standby
  • gordikin
    gordikin Posts: 4,422 Forumite
    malkie76 wrote: »
    yet another 'rip-off' thread which isn't actually a rip-off
    if you didn't like their T&C you shouldn't have bought from them


    ...'rip-off' is used far too frequently on MSE. Unfortunately it's used often in conjuction with the word 'scam'. The use of both words in a thread/post makes it doubly unlikely that it is!
  • isplumm
    isplumm Posts: 2,218 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    spirit wrote: »
    This was done by a chap in City - in 2 minutes flat. not in my opinion £74 worth of work.

    The point is that as you didn't return with 7 days, they don't actually have to do anything - not even accept the return .... as long they stated what the return policy in their t&cs, then that is fine ....

    Mark
    We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    and a deletion fail
This discussion has been closed.
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