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spirit
Posts: 2,886 Forumite
:):):):):):):):) Mortgage free as of 10/02/2015. Every brick and blade of grass belongs to meeeee. :j
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Why did it have to go back? How long did you have it?0
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I sent back a shower to them on the advice of my bathroom fitter. It was in the box, never taken out so just as received. I paid £491.11 inc VAT for it and they have refunded me just £417.44 saying they have deducted 15% admin fees!
£74.11 to return a shower :mad::mad::mad:
Question is - was there anything wrong with it - or did you decide you wanted a different model /type etc ....
Did you buy in shop & is there a re-stocking charge - they are allowed to charge you a re-stocking fee if nothing wrong with product ....
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
What is a reasonable price to cover the cost of packaging, sending, updating the systems, checking all the components are returned and the opportunity cost of selling to another customer?0
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We reserve the right to apply an administration and re-stocking charge of between 15-25%, if we are not notified of any cancellations within the 7 day cooling off period. If you cancel your contract within the 7 day cooling off period then no re-stocking/administration will apply.
Just read their T's and C's
Hope this helps0 -
If you had let them know within 7 days of receipt of the shower that you wished to return it you would have got a full refund.0
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yet another 'rip-off' thread which isn't actually a rip-off
if you didn't like their T&C you shouldn't have bought from themLegal team on standby0 -
yet another 'rip-off' thread which isn't actually a rip-off
if you didn't like their T&C you shouldn't have bought from them
...'rip-off' is used far too frequently on MSE. Unfortunately it's used often in conjuction with the word 'scam'. The use of both words in a thread/post makes it doubly unlikely that it is!0 -
This was done by a chap in City - in 2 minutes flat. not in my opinion £74 worth of work.
The point is that as you didn't return with 7 days, they don't actually have to do anything - not even accept the return .... as long they stated what the return policy in their t&cs, then that is fine ....
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
and a deletion fail0
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