Primus refusing to allow use of indirect access codes on my line

Inigo_Montoya

As per title

I recently moved to a new property & went with Primus for my phone line

I found I was unable to use any indirect access codes

To cut a long story short Primus are currently refusing to remove the bar on the use of such codes

I pointed out the webpage
http://www.moneysavingexpert.com/phones/home-phone-calls
where it mentions the written guarantee

Today a customer rep said he would "escalate" the issue to one or more line managers so waiting the outcome of that

Im quite annoyed at this as the main reason I chose primus is because I expected to be able to use override providers

Anybody else had this ? (& if so what was the outcome)

Former_MSE_Archna

Hi Ingio,

I've PM'd you.

Thanks

MSE Archna

billsavings

It says "Allows use of override providers? Yes (In Jan 10 gave MSE written guarantee to stay open until the end of the year at least). "

Which doesnt make sense.

Is it suppose to mean they gave MSE guarantee that they would allow indirect access codes to end of 2010 at least.

moonrakerz

Should've gone to [STRIKE]Specsavers[/STRIKE] BT !

Heinz

Personally, the classic, "It's a sign, it's a sign" springs to mind.

I thought, from the start, that the 'promise' given to Martin was carefully worded.

IIRC, it costs them 50p per line to bar each prefix.

Inigo_Montoya

MSE Archna contacted primus for me & I am now able to use indirect access codes

With MSE websites help it took under 24 hours to resolve a problem I have being trying to resolve myself for almost a month

Ypaymore

Inigo_Montoya wrote: »

MSE Archna contacted primus for me & I am now able to use indirect access codes

With MSE websites help it took under 24 hours to resolve a problem I have being trying to resolve myself for almost a month

Good to here you can use indirect access now.

It makes you wonder how many other,s cant.

dbrookf

I'm considering moving to Primus - what are "indirect access codes"??
Also can one keep their previous phone number?

Heinz

Indirect access codes are prefixes which, from a BT line, you can dial to get a cheaper rate for a particular call (e.g. 5p connection and 0p per minute to call a UK 01 or 02 number at any time).

The most popular 3 are:

18185 - http://18185.co.uk/index2.php

1899 - http://www.call1899.co.uk/index2.php

18866 - http://call18866.co.uk/index2.php

All are run by the same (Swiss) company but individual call prices vary (although 18185 appears to be the cheapest for most types of calls).

Former_MSE_Archna

Thanks to the Heinz for tipping off about this thread

Inigo_Montoya wrote: »

MSE Archna contacted primus for me & I am now able to use indirect access codes

With MSE websites help it took under 24 hours to resolve a problem I have being trying to resolve myself for almost a month