Hachette Partworks delivery of Disney books after return date

rich246

Hi everyone,

This is my first post on here so please bear with me, I'm posting here because I did a search on Google for Hachette Partworks complaints which brought up some interesting posts on Hachette Partworks and also of a company called Grolier which is no longer in existence - I tried posting the links on here but as a new user am not allowed to!

Having Googled the two company names it would seem that there may be a common connection with the two companies, I've enclosed a link for a brochure pdf of a property for sale in which Grolier, Hachette Partworks, The Watts Publishing Group Limited, and one other company FRA LAGARDERE SCA are mentioned - The brochure is devonshireproperty.co.uk/projects/brochures/Leonard%20Street%20Brochure.pdf NOTE: It's the last six pages that may be of interest.

Anyway, getting pack to my reason for posting on here, my wife received a phone call a couple of weeks ago from a salesman from the 'Bounty Club' and agreed to accept a package containing two disney books and a few other items on the understanding that if she did not want the books she could return them within ten days of delivery.

This all sounds very good except the parcel was delivered on Friday 30th July 2010 and the invoice from Hachette Partworks was dated 17th July 2010 so I can assume the 10 day returns period has already been exceeded. I will be posting the said parcel back to Hachette Partworks tomorrow by registered post and await the response.

One further note, it would seem that we have been subscribed to the Disney Wonderful World of Reading and will be receiving another two books every four weeks until we cancel by phone or by post!

Anyone else dealing with this company, just watch out and make a note of the delivery dates and be careful of accepting 'free' gifts from friendly 'Bounty Club' telesales reps who make the calls!

Rach14

Just read your comment Rich received my books on 6th September and the invoice date was the 26 August so yes my ten days were up as well this is really bad i am gonna call them up and tell them my grievence as i really like and want the books.
Not a good start!!!!!!!!!!

rogue_element

DSR means you should have at least 7 days from date of delivery, not invoice or dispatch. If the invoice states the date you ordered, it's obviously not the delivery date. Just return them.

hollydays

search the board for latest grolier posts-sorry having trouble with links

Freddie_Snowbits

https://forums.moneysavingexpert.com/discussion/689961

This link I think Holly?

venusspecimen

I agree with other peoples comments and complaints. people should avoid them at all costs! they send 'free gifts' and weeks later when its too late for you to return the item(s) they'll bill you for it! ghastly company.

Bear_Grills

A lot of thread necromancy going on in here today.

venusspecimen

there's always one pillock that replies with un-related, useless nonsense.

Bear_Grills

venusspecimen wrote: »

there's always one pillock that replies with un-related, useless nonsense.

True, but stop being so hard on yourself.