New Acer can't connect to internet - help please

Happy_saver_4

Hi,

We've got a new Acer 2410 and I can't get it connected to the internet via my existing Dial up server.

I've put in the ISP details etc . But, when trying to connect I get the message " no dialling tone"

The device manager lists the modem as 'SoftV90 DataFaxModem with SmartCP" and confirms this device is working properly.

When doing the troubleshoot links I get to the advice 'double click on Ports(Com & LPT) in device manager'. But, there are no Ports listed in the hardware at the device manager.

I also looked at the installed Acer help , system configuration. This also states " Serial Port - not available" "Parallel Port - not available"

Have we got something missing from the computer?

Please tell me whether I need to return the computer to Currys or can I somehow 'wake the ports into life'?

All advice and assistance on 'how to connect' appreciated - thanks

albertross_2

Are you using the cable that came with it, and plugging it into the modem port, (not the ethernet port).

Happy_saver_4

albertross wrote:

Are you using the cable that came with it, and plugging it into the modem port, (not the ethernet port).

Machine not supplied with a lead.

Using a new lead and it's plugged into Modem(RJ-11)port. Just checked to make sure

The adjacent Ethernet (RJ-45) looks a slightly bigger port?

Thanks for your response

albertross_2

Not all leads are wired the same, which is why I suggested using the one that is supplied. Are you sure you didn't get one with it, it's unusual..

I have seen people plug it into the ethernet port before, so just wanted to rule that out first.

You could try using start, run, dialer to phone a mobile, to see if the modem is working.

Happy_saver_4

Hi Albert,

Thanks for your guidance.

Acer didn't provide a cable but I've searched around my old stuff and plugged in some old cables and guess what - it now works using an old modem cable

Must have been an incompatible cable I was trying .

Cheers :beer:

slowen

Mine came with cables but using my Acer 2410 via a wireless router I purchased from PC World

I am going to get some extra memory from Crucial as you can get 10% cashback during September via Quidco and apparantly Crucial have reduced their stock by 5% at the minute

alikat_3

I recently bought an Acer for hubby, which came with a lead but I couldn't get a dial up connection with, changed to old lead after a few hours & like you got connection, too.