PCWorld incompetency can save you money !

sirmarcus

Hi all,

Just thought that I would share with you PCWorld's imcompetence, which enabled me to effectively save money.

Three years ago, I bought a flat-screened monitor from PCWorld for approximately £150. I didn't bother taking their extended warranty cover, which I do likewise for all of my purchases from any store. So the monitor just had the standard 12 month manufacturers warranty.

After approximately 18 months use, it developed a fault. Under the Sales of Goods Act, I requested PCWorld to either fix it, replace it or provide me with a cash refund. After a few emails, PCWorld eventually gave me back £115 in cash. I had to take the monitor back to my local PCWorld store just so that they could check that I hadn't damaged it. The store staff just had a look at the monitor but didn't bother powering it up or testing it. They returned the monitor back to me. They reported back to their HO that the monitor was in superb condition and hey presto, a few days later I got my cheque for £115.

A few days later, I was just playing around with my PC and found that the power cord, which came with the monitor to connect it to my mains, wasn't functioning correctly. I then got a spare power cord and used this with my monitor and hey presto, the problem was fixed.

I have used the 'spare' £115 to get a new DVD player, a new 500GB external drive and a few other new things from PCWorld. So for £150, I have a working minitor, a DVD player, an external hard drive and a few other things.

I have no guilty conscious because, as far as I am concerned, PCWorld should have looked at my monitor when I originally reported the problem and also when I took it to my local store. Due to their incompetence, I was able to get the above result, which I am delighted with. :):)

My advise to everyone is not to get extended warranty from any store (use Sales of Goods Act instead), always complain forcibally and politely and lastly, never give up.

I hope the above helps.