URGENT HELP PLS: BT causing problems re cancellation of line

waterwatereverywhere

Hi,

Hope someone can help - friends of ours are splitting up. Phone bill is in one of their names, not joint names.

First thing is the person whose name the phone line is in has had to leave the flat due to the other's intolerable behaviour (drunk and abusive). The phone line is still active. Can she get a bar on outgoing calls put on so he cannot rack up a massive bill during notice period with BT? Is there a charge for this?

Secondly, she rang BT to give notice and ask for final bill and they said two weeks notice are needed (fine) but then said they would charge a cancellation fee of almost £100 (phone line & broadband). They moved this line from another property and were told at that time they would be entering into a 1 year fixed term contract which expired last December. So they are no longer in a contract but BT have lied to her saying they sent out some new terms and conditions putting them on a new contract. She has never agreed to any new contract, has made no changes to the account since moving it over a year ago and has received no paperwork from BT about any changes or any new contract.

Pls can anyone advise the best way to tackle this as she feels they are not right to make any extra charges - is there an effective complaints email address for someone high up at BT to raise this with in writing as phoning seems pointless.

Many thx for any help on this.

macman

Sounds like she is on an auto-renewing contract, many similar posts on this topic.

JustPassingBy

waterwatereverywhere wrote: »

Can she get a bar on outgoing calls put on so he cannot rack up a massive bill during notice period with BT? Is there a charge for this?

There is a downside, but look here:

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504

Also:

http://www.bt.com/pricing/current/Call_Charges_boo/0018_d0e5.htm#0018-d0e5

BT_company_representative

Hi Waterwatereverywhere

Have your friend send us an email to the address in my profile, with their account number and if you can assist a link to this thread.

Cheers

Stuart

JustPassingBy

BT_company_representative wrote: »

Hi Waterwatereverywhere

Have your friend send us an email to the address in my profile, with their account number and if you can assist a link to this thread.

Cheers

Stuart

You know, I thought of sending a post like yours but in the end decided I didn't want to tout for business.

What? You're not touting? I hear you but your post says otherwise.

waterwatereverywhere

Hi

Justpassingby - thank you for the links which I'm looking at now. I don't understand your last post about "touting for business" - is this directed to the "BT company representative" who has posted before, rather than me?

Is this BT company representative not legitimate then? Sorry, I just don't understand your post - should we not email this representative as he might be able to sort this out?

Many thx.

If this company representative is not legitimate (?) then does anyone have an email address for the Managing Director or someone high up we can put something in writing to by email - they don't have an email address listed on the website that I can see. Many thx.

cajef

JustPassingBy wrote: »

What? You're not touting? I hear you but your post says otherwise.

As they are an official BT representative with permission to post on these boards, just curious how you think offering to assist someone with a problem is touting for business?

JustPassingBy

cajef wrote: »

As they are an official BT representative with permission to post on these boards, just curious how you think offering to assist someone with a problem is touting for business?

From

http://forums.moneysavingexpert.com/showthread.html?t=781221

Companies should not be answering questions on this forum . . . . . .

I see no question being answered, but I do see

Have your friend send us an email . . . . . . .

A solicitation, wouldn't you say?

Heinz

BT company representative's signature appears to answer that:

“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL] This does NOT imply any form of approval of my company or its products by MSE"

cajef

JustPassingBy wrote: »

A solicitation, wouldn't you say?

Simple answer 'NO' he is offering to assist in sorting a problem out not trying to sell something, which is why he has permission to post on these forums.

JustPassingBy

cajef wrote: »

Simple answer 'NO' he is offering to assist in sorting a problem out not trying to sell something, which is why he has permission to post on these forums.

No need to shout! It's probably better we agree to differ on what constitutes soliciting.

However, I hope we can agree the information content in the post is zero. There is a world of difference between offering to help in private and actually giving real help and advice in public, which the vast majority of people on this forum do. The latter benefits everyone.

Imagine the effect on the usefulness of this forum if a goodly number of posts were along the lines of:

I have just noticed your post and would like to help you with this. Contact me for a private consultation.