How long does it take to get electricity bill

bulchy

We're with N power, got a dispute going on with them at the moment,have 2 meters, whenever we have our meters read, it takes about 6 week+ to get the bill, which always states its an estimate MY question is, how long does it take for a bill to be sent out, is it just N power or do other companies take so long. I had a call from a representative saying the serial numbers were sorted out and they would send me an amended bill out, I asked them to send someone to read the meters first, this was 2 weeks ago, meter man came out, said he had to re-set the terminal cos he wasnt told we had 2 meters, so I'm wondering if the reading has been passed on properly. Or is it normal to wait 6 weeks for a bill?
Thanks
Sue

anniecave

Once they've got the details set up, it should only take a few days, say 15 days at most. I think Npower are a bit backlogged with billing queries needing sorting though, as it's just taken them 4 months to sort out a simple query of mine that just needed a cancel and rebill of an account.
This one sounds a bit more complex. If you are still getting nowhere in say a month, I would advise complaining to energywatch, as that may speed up the problem.
I would take your own meter readings as well every so often and keep a note of them so you can tell if the meter readings they are using are OK or not.

bulchy

Hi annie, we've asked Energywatch for help, they havent been very helpful so far,they've written to them once, I've sent 2 letters myself, had a better response from my own letters. We take a reading every night at the same time, and are keeping a close eye on our consumption, its a lot less than the estimates they send us.
Thanks for the reply.
Sue

Tigerlilly_4

I've had similar problems with NPower, I used to get a card through to read my meter, which I duly did. But then didn't get a bill for a couple of months! :rolleyes: They then realised what they were doing and sorted themselves out but I still don't seem to receive quarterly bills, they're a bit random!

Good luck with getting it sorted.