A&L - Is it just me?

KingL

Feanixxx wrote: »

"You can see that they are all sole accounts, in my name only, all at the same address as on the driving licence and passport?"
"Yes sir"
"But you can't close them? I don't care about the one pound in each account, you can keep it, I just want to close those two accounts, that you can see in front of you and which you have ample proof that they are in my name and that I am that person"
"You have to bring me proof that you own the accounts, sir"

I moved on

"Can you tell me the interest rate I'm currently receiving on my main savings account?"
"No, sir"
"Why not?"
"I can't do that, sir, however I can tell you that the interest rate you are currently receiving runs out next week and you should consider chatting with one of our financial advisors"
"But you can't tell me the interest rate I'm getting, even though you know it runs out next week?"
"That's correct, sir, here's my card, please ring me to make an appointment with one of our advisers"
Idiots.

what a bunch of fvckwits :mad:

ses6jwg wrote: »

It's not about being a jobsworth it is about doing the job you are trained to do

Alright, maybe it's a _little_ harsh to criticize the hapless folk on the customer interface for the ridiculous and inappropriate policies of their management, but from the experiences recounted on this thread something has got to change, hasn't it? And as Santander clearly has no intention of listening to its customers, then surely the only route to salvation is via it's staff kicking up a stink (if only to preserve a customerbase and their jobs in the longer term). You'd think on a relatively anonymous site like this you'd get a bit of honesty instead of corporate toadying and blindly toe-ing the party-line.


here's the /(a) dictionary defination of the term "jobsworth" - see the similarity here ?

A low ranking official who follows their instructions and procedure to the letter. ...Term derives from the jobsworth mantra "I can't let you do that, it's more than my job's worth

ses6jwg wrote: »

we can only act on what we are told...Otherwise we face disciplinary action, dismissal and loss of any earned bonus.

ses6jwg wrote: »

I have had customers threatening me across the table because they walk into a bank and expect to open an account with little more to prove their identity than a Co-Op card and an ATM ministatement.

of course you shouldn't have to suffer physical threats or abuse from customers instore - but nobody in this thread suggested you should, did they?

Way to go - bring up a largely unrelated point and fail to address the actual genuine and valid point that was raised by the OP.

....but then missing the point and changing the subject does rather appear to be the Santander modus operandi, doesn't it ?





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Feanixxx

Thanks MoneySavingNovice. Just a thought, he seemed taken aback that I might want to close the two accounts, could it be that they lose some of their bonus or perks if they close accounts rather than open them?