MSE News discussion. Nationwide kills cheap overseas spending

roddydogs

How will they define the "Main Account" bit for holiday insurance?........so i transfer a few samall DD.s for monthly payments, for example.

Traveller11

Yesterday my wife and our Bus Passes took us into our nearest main town, result:
In a couple of weeks we will no longer be Members of Nationwide, they just lost both our Flex Accts, Credit Cards and E-Savings Accounts.

Our thanks must be extended to 'GB' who like the other 'GB' screwed up BIG Time so all we can do to show our disgust is take our business elsewhere and after around 12 YEARS it's like a breath of fresh air, I only hope a lot more of the 'Good Customers' follow suit!

P.s. We have also removed the GB from the back of the car, sadly in certain countries in the EU you stand out like a sore thumb as a target for thieves!

glider3560

Traveller11 wrote: »

P.s. We have also removed the GB from the back of the car, sadly in certain countries in the EU you stand out like a sore thumb as a target for thieves!

Unless your number plate has the EU flag and GB on the left side, you are required to display a GB plate when taking your car abroad.

KTF

Traveller11 wrote: »

P.s. We have also removed the GB from the back of the car, sadly in certain countries in the EU you stand out like a sore thumb as a target for thieves!

You mean the car being RHD and having UK plates wasn't enough of a sign?

welshwomble

I know its unBritish but I think it is time for the great British Public to take to the streets, well the pavements outside the Nationwide Building Societies.
I will be outside the Wimbledon Hill Branch on Monday morning, feel fre to join me.

Lets sort out the great British bank rip off scam

davidgmmafan

Hmm a decent idea but unless you do it outside the head office in Swindon I doubt the bigwigs would notice. Even if you did they'd probably close the blinds or immediately order the construction of a sandpit into which they could all bury thier heads.

ubrain

The girl I spoke to said they'd taken on extra phone staff ahead of the letter going out so I suspect they're expecting it to be unpopular

RobertinHerts

Do You Need to Gripe? Groubal Instead!

It would seem that some other companies also have unhappy customers who feel they are ignored and are working together.

Robert

fiendishlyclever

I was very impressed by the Nationwide today - I had a long telephone conversation followed by a summary message on the secure banking in response to the complaint I lodged.

Whilst I don't agree with the removal of account features, when you speak to someone high up enough in the society to explain all the changes and reasoning behind them you can at least explain where the building society is 'coming from'. I was also impressed that the caller was prepared to discuss each of the points I had raised and explain each one in detail - I was on the phone for 20 minutes (the secure message identified him as a senior customer consultant).

Once again the excellent service I've received from the Nationwide will prompt me to stay with them at least a while longer - even if I don't agree with the way the society is managed and the products they offer.

EarthBoy

fiendishlyclever wrote: »

... when you speak to someone high up enough in the society .... (the secure message identified him as a senior customer consultant)..

A Senior Customer Consultant is not high up in the society. Their standard call centre staff are called customer service/sales consultants, so a senior one is only one level up from the bottom rung!