Glow Worm Boiler - Good News!

jaydoobleyoo

Glow Worm Boiler Problem & Solution
Hi

I had posted a problem earlier, trying to find out the approximate cost of a new boiler. Fair play, where it's due, I think a manufacturer needs to be recognised when they offer good value as well as being moaned about when they dont.

I have now discovered I don't need a new boiler and have saved myself probably a couple of thousand pounds in the process!!

I originally called out my "Home Emergency" insurers when the boiler first broke down. Despite three visits and 2 parts being fitted, I was told there was nothing more they could do and the boiler was broken beyond repair (it's 13 years old, but the experts reckon a decent boiler can give upto 25 years). I only recently bought the house, so had no manufacturer's warranty on it.

As a last resort, I called the manufaturers (Glow Worm). They charge a remarkably decent fixed fee of £250, which included call-out and all parts, with the exception of the heat exchanger or expansion tank. If they cannot fix it, or it is beyond economical repair, they refund all the money, except an £82 call-out charge. As soon as the guy arrived, he identified straight away the problem was with the fan. We now have a working (and thankfully quiet) boiler again. All/any new parts fitted automically carry a warranty. Excellent. I wish I'd called them out in the first place.

I really think it's important people know about this. :j

wildbri

I installed my glow worm boiler along with the rest of the system whilst my wife was in hospital having our first child........... The lad will be 36 years old in December! The glow worm is still working........ but I am not, been retired nine years and its lovely , regards bri :j

molerat

I do hope you are going to pass the invoice on to your insurer to pay as their obviously incompetent agent did not fix it with 3 visits.