Toluna

carlm1984

Hello All,

I have used this site for a while now and to be honest have had the hassles and found it all very good.

But since the updates which i believe they brought in the other night, has anyone else had problems? I cant click on surveys anymore and also it keeps telling me to update my profile, which i have tried to do loads of time now and when i complete it, still says i need to complete the actions i had just done

Just wondered if anyone else had problems on there?

Cheers in advance

loopylouc

Hi
I've been having very similar problems, when I log in I get the home page which shows that my profile is now only 55% completed when it was 100% before, but when I try to click on the links to complete the profile sections I get the page cannot be found messages.

Previously I've had no problems before so hopefully these are teething problems with the update

LoopyLou

Clippyjo

Hi,
I tried to log in today. It says my profile is incomplete, I have no survey history and my account balance has gone from 50,000 points to zero.
I'm hoping it's just a glitch which will get sorted out. If not I will be very disapointed as I was nearly @ voucher redmption time!

Jo
-x-

carlm1984

loopylouc wrote: »

Hi
I've been having very similar problems, when I log in I get the home page which shows that my profile is now only 55% completed when it was 100% before, but when I try to click on the links to complete the profile sections I get the page cannot be found messages.

Previously I've had no problems before so hopefully these are teething problems with the update

LoopyLou

My profile also shows as 55% complete even though, i have completed everything there is possible to do. Although now i am able to take the surveys again and my points are going up again, so all seems to be well at the moment

kev_gray

I have found the site a joke. It doesnt even add the points for any surveys I have done in the last few weeks! Think I might just give up with it

CyberAngel_2

i've been having same problems too, most things i click on it says page cannot be found.
any surveys i do are taking weeks to be credited to my account, i lose track and don't know if i'm getting awarded points for everything i'm filling out.
has anyone received any vouchers from them recently? i ordered an amazon voucher with my points over a month ago and not sure when i'm going to get it.

stephyt23

I had my vouchers this morning. It now takes around 2 months to receive them (used to be one month)

I would also recommend NOT deleting any survey you manage to complete and will be rewarded points for. This way if after a couple of months they still haven't been credited you know the survey code so can email customer services to get them credited.

Don't give up yet Kev, can take a couple of months for some surveys to be added on. I've been a member for a few years now and have had 2 lots of vouchers this year already.

carlm1984

to be honest ive prob been a little bit naive and never kept a record of what surveys ive done, so i might have had alot i might not have had back the points for, little bit silly of me, but i do so many surveys but sometimes find it hard to keep up with everything.

To be honest ive always found toluna to be great, loads of surveys and also had about £60 worth of hmv vouchers this year (another £15 pending just now) so im very pleased with them, so id say to people dont give up

stephyt23

Can be worth opening a new email account and register survey sites to it, that's what I do so they are all in one place. Can make keeping track a bit easier

carlm1984

stephyt23 wrote: »

Can be worth opening a new email account and register survey sites to it, that's what I do so they are all in one place. Can make keeping track a bit easier

seems a pretty good idea that. I have used an email address for them which i just use for them, but most of the surveys i do are from 1's i click on the website and not really from 1's they email me, as i get screened out of those

patman99

Toluna used to be good, Ciao was always crap, never rewarding for surveys, ignoring emails etc. Now they are one, and the problems start almost immediately. I can do the surveys, but all the links to update my profile lead to 'page not found' errors.
Lets hope Toluna haven't gone down with a dose of 'ciaoitus'.