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good service from BT???

enomis
enomis Posts: 45 Forumite
Part of the Furniture 10 Posts Name Dropper Combo Breaker
Not sure if this is the right place to post, I'm a newbie!!!

Due to being on holiday, and not being able to get hold of them I had already renewed my 12 month free evening & weekend line retal about a month ago.

Recently received a letter from BT informing that my 12 month renewable broadband offer would automatically renew. I never actually knew that I was on a autmatically renewable contract so called to cancel as I know I can get better else where.

I wasn't making fuss at all and didn't even mention my line retal at all but was offered a one of £36 pound credit off my line rental bringing it to £8.54 per month and get to keep the free evening and weekends and old auto renew contract cancelled. And £5 off BT broadband option 1, so now £9.99 instead of £12.99 (use to get a £2 pound discount).

I know it not the best deal around and their prices are going up but it suits my needs and I get to keep my e-mail address, so thanks BT
Save 12k in 2017 #78 £15,500/15,000 (103.3%)
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