Microsoft Office Bootstrapper

flyer

I can't open Outlook, as I get a message "Cannot open the Outlook Window"

I have tried to repair it but I now get a message "Microsoft Office Bootstrapper has stopped working"

I am running Windows 7 Ultimate and Office 2007

Any ideas?

flyer

anyone????

Trinitrotoluene

Have you tried completely uninstalling it then rebooting and reinstalling?

flyer

I haven't because I'm scared I'll lose all my e mails. I know I shouldn't but I can't find where they all are!

Trinitrotoluene

Who is your mail provider?

flyer

My internet provider is NTL, mail is outlook

Trinitrotoluene

Do you know how you download your emails (POP3/Imap?)

Browntoa

found this

http://www.compuhelpforum.com/forums/showthread.php?p=126364

This is common with outlook, even more so with vista

Have you tried running outlook in safe mode? you can do this by doing the following GOTO Start / Run and type outlook.exe /safe

If outlook works in its safe mode ok then the problem is being caused by an addin, so you can then goto Tools / TrustCenter / Addins / Click GO on COM Add-ins and disable them all, then you can enable them one at a time checking each time that its running ok until you find the culprit.

If all of the above fails, then the only other option left is to create a new email profile in outlook, more details here http://support.microsoft.com/kb/829918

flyer

pop3..............

Trinitrotoluene

If you are using Windows XP your emails are in here: Backup every file ending in .pst in this location:

Click Start > Run > %USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook then press enter

If you are using Windows Vista or Windows 7 your emails are in here:

Hold down windows key and press R. %USERPROFILE%\AppData\Local\Microsoft\Outlook then press enter

flyer

I've located my pst file and I am now going to attempt to remove and re install Outlook.