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Help with my rights - replacement item.
lowey1975
Posts: 182 Forumite
I bought an American style fridge freezer in Currys on 12th July. Following 3 cancelled deliveries, it was finally delivered on Monday.
Plugged it in - doesn't work.
I know I am entitled to a refund or a replacement, but it was bought on a gift card, so a refund is no use to me. The model we had is the last of its type. What can I legally demand when it comes to a replacement? Equivalent specification or equivalent price?
Plugged it in - doesn't work.
I know I am entitled to a refund or a replacement, but it was bought on a gift card, so a refund is no use to me. The model we had is the last of its type. What can I legally demand when it comes to a replacement? Equivalent specification or equivalent price?
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Comments
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Have you checked the fuse?"You were only supposed to blow the bl**dy doors off!!"0
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lol yeah I have.0
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FWIW, as I really like it, I told Curry's I didn't mind a repair. They phone me yesterday to tell me to go into store to select a replacement. The one we have was reduced, and the nearest equivalents are much dearer.0
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I think (i hope someone can confirm?) that they would have to give you one of equal or greater spec not price, after all it isnt your fault it doesnt work or that they have no more in stock.0
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Did you leave it to settle for however long before plugging it in and turning it on?
Cant remember the exact time but i'm sure i was told to do that when i purchased mine. To give time for everything to settle.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Hopefully you won't need to 'demand' (;)) anything! Just smile sweetly and choose the replacement you want (regardless of whether it costs more). Who knows what's going to happen, you might be surprised."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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kimberleyanddarren wrote: »I think (i hope someone can confirm?) that they would have to give you one of equal or greater spec not price, after all it isnt your fault it doesnt work or that they have no more in stock.
No, if they so wished they could force a refund back onto the Giftcard if this is the cheaper option for them compared to refund/replacementThe Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!
If I give you advice it is only a view and always always take professional advice before acting!!!
4 people on the ignore list....Bliss!0 -
Oh yes, but i shouldnt think they would have to force you into switiching it for another fridge of a lesser speck if you didnt want to do so.0
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Unfortunately you cant force a replacement, you could force a refund (by rejecting it as its within a reasonable time) but thats it really.Back by no demand whatsoever.0
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kimberleyanddarren wrote: »Oh yes, but i shouldnt think they would have to force you into switiching it for another fridge of a lesser speck if you didnt want to do so.
Yes, but they would only upspec it at their disgression as well, it has to be a mutual agreement between the two parties to go either way of the item in terms of specThe Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!
If I give you advice it is only a view and always always take professional advice before acting!!!
4 people on the ignore list....Bliss!0
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