Travel Republic - complaint and don't know what to do

Intasun32

turtle2k1 wrote: »

So what you are saying is if it said Additional 2.5% Card Handling Fee then it would be OK?!

@Tertle2k1,

That sums it up.

After being advised of the additional 2.5% fees you would then have the choice whether to continue the purchase/booking or not. By not informing you they have breached Consumer Laws.

The Law states that you must be advised of the total cost including all extras, fees & charges, prior to confirming the purchase/booking.

For example, If you purchased something in a shop and when you received your cc bill the shop had added an extra charge without telling you. You would not be very happy!

:beer:

turtle2k1

Intasun32 wrote: »

@Tertle2k1,

That sums it up.

After being advised of the additional 2.5% fees you would then have the choice whether to continue the purchase/booking or not. By not informing you they have breached Consumer Laws.

The Law states that you must be advised of the total cost including all extras, fees & charges, prior to confirming the purchase/booking.

For example, If you purchased something in a shop and when you received your cc bill the shop had added an extra charge without telling you. You would not be very happy!

:beer:

I think you've lost me there. They do tell you the additional card handling charges?

ferf1223

turtle2k1 wrote: »

I think you've lost me there. They do tell you the additional card handling charges?

exactly why I can't fathom what there is to complain about...

budgetflyer

Its a play with words. They tell you the extra charge in £s but dont mention its 2.5%

Final Booking Cost

Total Cost £602
Additional Card Handling Fee: £15.05

as opposed to

Final Booking Cost

Total Cost £602
Additional Card Handling Fee @ 2.5% : £15.05

Petty to the extreme, but some people will stoop to any level to blame others for their own mistake

Intasun32

budgetflyer wrote: »

Petty to the extreme, but some people will stoop to any level to blame others for their own mistake

Petty? :rotfl:

Don't you just love it when you are proved in the RIGHT. :j

I have received a letter from my credit card company in this mornings post accepting my 'chargeback' claim under Section 75 of the Consumer Credit Act 1975 against Travel Republic and are to refund my deposit.

They have accepted that TR were in breach of the Consumer Protection Regulations 2002 by not disclosing all charges, extras & fees prior to acceptance/confirmation of the booking.

I hope my experience will help others that have had similar problems

:beer:

Intasun32

Further to Visa credit card finding in my favour against Travel Republic that they had breached Consumer Protection Regulations and have refunded the deposit I had paid under a 'Chargeback' claim under section 75 of the Consumer Credit Act, I have received a reply from the ASA, The Advertising Standards Agency.


The ASA have agreed that I have made valid points in my complaint against the Travel Republic web site. The ASA have instructed TR to change their web site so that 'customers are aware of any compulsary costs before they book'. Should TR not change their web site the matter will be refered to the ASA Council and a formal investigation will take place.


It's odd that the ASA have found that TR are in breach of their codes and Consumer Direct, Visa Card have found that TR are in breach of Consumer Law yet our dear friends at ABTA can't see that they are doing anything wrong.
:beer: