paypal dispute - how long?

carrie483

I escalated a paypal dispute (non reciept of goods) on 2nd sept. It's status is still 'awaiting sellers response'.

How long does it usually take? I figured 7 working days but that would've been yesterday.

Thanks.

Carrie.

phill79

Log into Paypal and click on the dispute. It will then tell you the status and when it is expected to be closed. It will await sellers response all the way up to the close date....I believe!

essexhoney

Did you open the paypal dispute on the 7th or did you escalate the dispute into a claim on the 7th?

I thought that once it was escalated then they didnt need a sellers response and it was then down to paypal to make a desicion?

Cat72

It will take a lot longer than 7 days. First the seller has so many days to respond then, you have time to respond then paypal review the situation. It all depends on what each party say. I had two reasonable straight forward cases and they took three weeks.
FROM PAYPAL WEBSITE -

[

How long will it take PayPal to make a decision on my claim?
We will make every effort to resolve this claim within 30 days. During that time, we will be reviewing the details of the case and gathering information from you and the seller. Our goal is to decide each case as quickly and fairly as possible.

/QUOTE]