John Lewis are stars

churchrat

We have always used the "cheaper" option of comet or currys for white goods, but have always found the after sales service very poor. Every body who has used JL seems to have had no problems with them so we ordered our new washing machine from them.


It arrived when they said it would
All its bits were there, including the instction book
The delivery men took away all wrappings
They put it just where I asked them to
They did not bang against walls or drop it down a step

All in all VERY impressed and it was just the same price as the "cheap " option

Will def use them again

(am not employed by them but would not say no to a job!!)

churchrat

dmg24

I have had a few problems with JL Direct, but on the whole I would agree JL are very good.

gerturdeanna

Who was the delivery company?

Do you phone them to let them know?

It all helps!

peter_the_piper

Bought my telly from them, the 5 year free guarantee swung it. Delivered well and on time. Can't ask more really.

vyle

gerturdeanna wrote: »

Who was the delivery company?

Do you phone them to let them know?

It all helps!

White goods are delivered by the green van fleet. But yes, contacting the store to let them know would help, because the drivers will get an appreciation token, and if they get 5, they get £25 .

gerturdeanna

JLewis white goods aren't delivered by Green Van Fleet - at least not the ones we deliver!!;)

aloise

Yep, my experience to. Had a bit of a thing once but they sorted it ,no hassle and compensated me.

Broken_hearted

Found them very good, only bought there as they had the item cheaper than anywhere else. Ordered with free delivery expecting it to come five days later, it turned up in two. Well impressed.

vyle

gerturdeanna wrote: »

JLewis white goods aren't delivered by Green Van Fleet - at least not the ones we deliver!!;)

Oops my bad. Don't work in large electrical, but read about the van drivers in my local branch chronicle saying theyve had to move fridges around etc.